Teams at Twilio

Support HR priorities across APJ by partnering with HRBPs and Centers of Excellence, analyzing workforce data, managing performance cases, coaching managers, supporting reorganizations and role assessments, coordinating cyclical HR programs, and maintaining confidential HR information. The role also involves process improvement, stakeholder alignment, reporting, and occasional travel for team or project meetings.

Design, build, operate, and optimize globally available distributed data ingestion and processing systems for Twilio Segment. The role handles high-volume streaming workloads, improves reliability, performance, security, and cost efficiency, collaborates with engineering and product teams, serves as a technical lead, mentors engineers, and partners with application teams to deliver customer solutions.

Leads technical direction and architecture for Twilio Flex’s high-scale TaskRouter backend services. Designs distributed systems, APIs, data architectures, and migration strategies; improves scalability, resilience, availability, observability, and operational excellence. Partners across engineering and product, influences roadmaps, leads design and code reviews, mentors engineers, and supports incident response. Requires extensive backend development experience, AWS expertise, distributed systems knowledge, and experience with databases and CI/CD.