Jobs at Vendasta

Owns end-to-end client activation for AI-powered SaaS solutions, including discovery, solution design, workflow setup, demonstrations, training, performance monitoring, and optimization. The role serves as the primary client contact, translating business needs into practical AI workflows and partnering with technical specialists on complex customizations. It requires strong communication, consultative client management, AI tool familiarity, and experience in client success, implementation, or technical consulting.

Provide technical customer support for Vendasta Website Pro, troubleshooting WordPress, DNS, SSL, hosting, caching, and basic PHP, JavaScript, HTML, and CSS issues. Manage support tickets according to SLAs, document solutions, use AI-assisted diagnostics and workflows, support ecommerce setup, communicate technical concepts clearly, and escalate complex issues. Contribute to knowledge bases, process improvements, automation, and cross-functional insights.

The Senior Forward Deployed Engineer embeds with enterprise customers’ engineering teams to implement the Vendasta platform, identify technical gaps, solve problems across customer technology stacks, and translate findings into product roadmap and sprint-planning input. The role requires strong full-stack and system-design skills, customer communication, independent judgment, and regular travel to customer sites.

The AI SEO Analyst develops and executes technical, on-page, off-page, and local SEO strategies across content types. Responsibilities include keyword research, metadata and schema optimization, AI prompt refinement, review of AI-generated content, ranking and traffic analysis, performance reporting, and workflow improvement. The role collaborates with editors, strategists, and developers, supports junior team members, maintains prompt libraries, and works a 7:30 PM to 4:30 AM IST night shift in Chennai.

Manage and QA paid search and social campaigns across Google, Microsoft, Facebook, and Instagram. Implement and verify conversion tracking, monitor performance through AI-enabled tools, identify optimization opportunities, conduct keyword and competitive research, refine ad copy, validate creative assets, troubleshoot campaign issues, and support fulfillment teams. The role also contributes to prompt libraries and AI-driven marketing workflows.

Provide omnichannel customer and technical support across phone, email, chat, and video. Use AI tools to improve resolution speed and accuracy, maintain support documentation, gather customer feedback, conduct product walkthroughs, troubleshoot software issues, and escalate bugs. Track metrics including CSAT, response time, AI tool compliance, and tagging accuracy while collaborating with product and support teams.

Improve client discoverability through on-page, off-page, local, and technical SEO. Conduct keyword research, content mapping, backlink analysis, competitor research, and performance reporting using SEO and AI tools. Optimize content for organic search, AI-powered discovery, voice search, and local results. Support link-building, audits, A/B testing, dashboards, prompt refinement, and cross-functional SEO initiatives while following established processes.