Teams at Vendasta

Designs and implements AI-driven solutions for clients using Vendasta’s platform. Responsibilities include consulting on business objectives, configuring and validating AI workflows, troubleshooting, demonstrating solutions, training clients, and monitoring AI performance. The role also optimizes AI outputs, automates repetitive tasks, and translates complex AI concepts into business value for small and medium-sized businesses.

Manage and QA paid search and social campaigns across Google, Microsoft, Facebook, and Instagram. Implement and verify conversion tracking, monitor performance through AI-enabled tools, identify optimization opportunities, conduct keyword and competitive research, refine ad copy, validate creative assets, troubleshoot campaign issues, and support fulfillment teams. The role also contributes to prompt libraries and AI-driven marketing workflows.

Provide omnichannel customer and technical support across phone, email, chat, and video. Use AI tools to improve resolution speed and accuracy, maintain support documentation, gather customer feedback, conduct product walkthroughs, troubleshoot software issues, and escalate bugs. Track metrics including CSAT, response time, AI tool compliance, and tagging accuracy while collaborating with product and support teams.