Teams at Vrinda International

Designs, implements, and optimizes Amazon Connect contact center infrastructure, including routing, queues, contact flows, CRM integrations, serverless automation, monitoring, and IAM security. Integrates Salesforce, ServiceNow, workforce management tools, and legacy platforms such as Genesys, Five9, NICE, and CXone. Supports telephony migrations, troubleshoots cloud infrastructure, and develops scalable, highly available solutions for high-volume customer engagement.

Implement and optimize Conga CLM solutions integrated with Salesforce. Responsibilities include configuring Conga Composer, migrating contract data, developing Salesforce Flows, managing contract lifecycles, creating templates, and maintaining clause libraries to improve efficiency, compliance, and contract processing.

Leads Oracle Cloud PLM strategy, implementation, configuration, integrations, migrations, reporting, data management, and lifecycle processes. Configures Oracle SCM and Manufacturing Cloud, develops OIC integrations, supports Oracle EBS transitions, creates BI Publisher and OTBI dashboards, manages FBDI and Spreadsheet Upload operations, and optimizes Agile PLM and Product Data Hub environments. Translates complex business requirements into scalable solutions supporting manufacturing, supply chain, product innovation, and enterprise digital transformation.