Teams at Wati

The role involves developing and executing new product features, collaborating with various teams, and influencing stakeholders, with a strong focus on B2B SaaS context.

The Product Support Associate - L2 provides advanced technical assistance for customers, troubleshooting complex issues, ensuring satisfaction, and mentoring Level 1 agents while maintaining documentation and quality standards.

Lead Revenue Strategy & Planning by developing annual operating plans, forecasting models, and facilitating cross-functional strategies to enhance revenue growth and operational excellence.