Drive product adoption, retention, and growth for strategic accounts by building trusted advisor relationships, developing and executing account plans, monitoring adoption and renewal risk, delivering business reviews, and coordinating internally to maximize customer value.

Lead end-to-end technical implementations of ZoomInfo products, troubleshoot complex integration issues, document best practices, engage clients via webinars, mentor junior staff, and collaborate cross-functionally to deliver high-quality SaaS onboarding solutions.

Lead the development and deployment of AI/ML solutions in finance, optimizing processes and driving innovation, while mentoring a diverse team.

Lead and grow a quality engineering team to build and scale automation frameworks, embed shift-left testing into the SDLC, integrate testing into CI/CD/DevOps, and track quality metrics while partnering with product and engineering.

The Senior Customer Success Manager will drive product adoption and retention, managing strategic account partnerships and customer satisfaction through value delivery and mentorship.