Jobs at ZoomInfo

The Customer Solutions Analyst I will support customers by troubleshooting issues, guiding product adoption, and ensuring a seamless user experience, working with both SMB and enterprise segments.

Drive product adoption, retention, and growth for strategic SaaS accounts by building trusted advisor relationships, executing account plans, monitoring utilization, mitigating churn risk, enabling renewals, delivering business reviews, and conveying customer feedback to internal teams.

Manage collections by contacting customers about overdue invoices, resolving billing disputes, maintaining collection records, monitoring aging reports, collaborating with internal teams, meeting collection targets, escalating high-risk accounts, and contributing to process improvements.

Research, verify, and update company firmographics and executive contact data for a sales intelligence platform. Maintain data quality, follow research protocols and privacy laws, mentor juniors, collaborate with cross-functional teams, and support AI/process-optimization initiatives to improve research workflows.

The Senior Customer Success Manager will drive product adoption and retention, managing strategic account partnerships and customer satisfaction through value delivery and mentorship.