Teams at ZoomInfo

Research and validate company firmographic and executive contact data for ZoomInfo’s sales intelligence platform. Maintain data accuracy, consistency, privacy, and confidentiality while following research protocols. Analyze spreadsheets and data tables, identify AI-driven automation opportunities, prioritize work independently, collaborate cross-functionally, and mentor junior team members. The role works a 1 PM to 10 PM IST shift in a hybrid environment.

Provides technical support for customer integrations, troubleshoots incidents, manages engineering escalations, documents best practices, and educates customers on third-party products. The role captures customer feedback, identifies renewal risks and upsell opportunities, and helps drive product adoption and satisfaction. Responsibilities include investigating and replicating issues, communicating technical concepts to varied audiences, and supporting customers across CRM, marketing automation, and sales acceleration platforms.

Partners with account executives and customers to understand business needs, design technical solutions, deliver software demonstrations, lead evaluations, and secure technical wins. Collaborates with Sales, Customer Success, Product, and Engineering, documents solutions through proposals and RFPs, tracks feature requests, and applies value-selling methodologies across SaaS, sales, marketing, CRM, and automation platforms.