Teams at ZoomInfo

The Senior Customer Success Manager will drive product adoption and retention, managing strategic account partnerships and customer satisfaction through value delivery and mentorship.

Own the vision, roadmap, architecture, backlog, and delivery of SAP S/4HANA Finance, covering RTR, PTP, GL, AP, Asset Accounting, Banking, reporting, and financial close. Lead solution design, enterprise integrations, agile teams, vendors, governance, testing, and executive communications. Drive scalable Finance transformation and identify AI and automation opportunities for reconciliations, exception management, payments, insights, and root-cause analysis while maintaining controls, security, auditability, and human oversight.

Manage night-shift workplace operations including facilities coordination, transport and travel logistics, access and ID management, food/beverage and vendor coordination, event and meeting support, courier/visitor handling, safety and emergency support, and administrative record-keeping to ensure smooth office functioning.