Teams at ZoomInfo

Provides technical support for customer integrations, troubleshoots incidents, manages engineering escalations, documents best practices, and educates customers on third-party products. The role captures customer feedback, identifies renewal risks and upsell opportunities, and helps drive product adoption and satisfaction. Responsibilities include investigating and replicating issues, communicating technical concepts to varied audiences, and supporting customers across CRM, marketing automation, and sales acceleration platforms.

Manage night-shift workplace operations including facilities coordination, transport and travel logistics, access and ID management, food/beverage and vendor coordination, event and meeting support, courier/visitor handling, safety and emergency support, and administrative record-keeping to ensure smooth office functioning.

Partners with account executives and customers to understand business needs, design technical solutions, deliver software demonstrations, lead evaluations, and secure technical wins. Collaborates with Sales, Customer Success, Product, and Engineering, documents solutions through proposals and RFPs, tracks feature requests, and applies value-selling methodologies across SaaS, sales, marketing, CRM, and automation platforms.