Account Manager Business Transformation

The purpose of this role is to proactively execute Change activities to support the business user through the impact of changes being delivered through Programmes and Projects.

Job Description:

Overview and Responsibilities:

• Change Management is a practice within the Business Operations department, responsible for planning, implementing, and managing activities that drive the people side of organizational change.
• Min. 2x weekly touch-base meetings with Tenny Gillis (start and end of week) to discuss project updates and address any concerns.
• Participates in change management led calls, taking notes, and providing a recap after the meeting
• Assist in executing change management strategies and plans for projects and organizational initiatives, such as training, communications, and reporting.
• Document lessons learned from change projects and contributed to continuous improvement initiatives

Core Tasks:

• Document & Library Management:
  • Updates user-focused documentation, including guides, FAQs, training manuals, and instructional materials to support change management and adherence to business policies and procedures
• SharePoint Management:
  • Manage and update SharePoint sites to ensure information is current and accessible.
  • Organize and maintain document libraries and other SharePoint resources.
  • Provide support and troubleshooting for SharePoint-related issues.
• Training Management
  • Maintains training project plan and keeps timelines are up to date
  • Coordinate logistics and support for live training sessions, and other change-related events.
  • Manages dentsu University training assignment requests by creating/updating assignment templates and works with Learning Ops to process requests
  • Tracks progress by running dentsu University reports and updating existing excel workbooks

Skills:

• Strong Organizational Skills: Attention to detail and time management to coordinate multiple tasks and meet tight deadlines.
• Written Communication Skills: Ability to leverage pre-existing templates to craft visually appealing documentation and incorporate feedback to improve document quality.
• Basic Project Management Knowledge: Understanding of project timelines, objectives, and key deliverables.
• Data Management Skills: Basic ability to pull, organize and clean up data from various sources to assess change impact and adoption.
• Adaptative: Ability to handle shifts in project direction and quickly adjust when necessary.
• Problem-Solving: Ability to identify gaps in information and suggest improvements to documentation and presentation clarity.

Qualifications:

• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
• Ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to problem-solving.
• Creativity in preparing tutorials
• Experience with SharePoint or similar content management systems (bonus)
• Agency Media knowledge or training module knowledge (bonus)
• Basic design skills to develop visually appealing and digestible collateral (bonus)
• Intermediary use of excel formulas and pivots, and ability to manage complex data sets (bonus)

Location:

Chennai

Brand:

Paragon

Time Type:

Full time

Contract Type:

Permanent