Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.
Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years.
In this role as an Account Manager, you will:
Own customer accounts: Manage a portfolio of mid-market or enterprise customers, developing account strategies to grow revenue and product adoption.
Collaborate with CSMs: Partner closely with Customer Success Managers to understand customer goals, ensure product adoption, and identify upsell opportunities.
Work with Sales Engineers: Coordinate with SEs to support product demonstrations, handle technical objections, and design effective solution packages.
Engage with Partnerships team: Collaborate to identify co-selling opportunities, drive value from integrations, and expand partner influence within key accounts.
Forecast and pipeline management: Maintain accurate pipeline data and provide reliable forecasts using CRM tools (e.g., Salesforce).
Drive renewals and expansions: Work cross-functionally to ensure smooth renewal cycles and uncover opportunities for expansion and multi-product adoption.
Customer-first mindset: Act as the trusted advisor and main point of contact for your accounts, ensuring a positive and proactive customer experience.
Must-have
- 3-6 years of experience in a customer-facing role in a SaaS high-growth environment (Customer Success, Account Management or Strategic Consulting) in the North American market
- Willing to work in the US business hours
- Experience providing constant support on user experience with Commercial accounts
- Experience in onboarding customer organisations and maintaining those relationships throughout the customer life cycle
- Experience managing renewal conversations, growing the book of accounts, and delivering Customer Success at scale
- Ensure all account activities, customer interactions, deal stages, and next steps are accurately and consistently documented in the CRM (e.g., Salesforce)
- Regularly update opportunity statuses, contact roles, and notes to support cross-functional visibility and forecast accuracy
Nice-to-have
- Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired
- Experience in software quality assurance and testing, particularly test automation, is a plus
- Knowledge of DevOps or a good understanding of development methodologies is a plus
At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!
- Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
- Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.
- Physical & Mental Health: Staying healthy through comprehensive health plans, and generous paid leaves.
- Diversity, Equity & Inclusion: Becoming part of a global team that celebrates differences and equal opportunity.
Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.
