ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
About the role
Our dynamic collections team plays a crucial role in managing and maintaining client accounts, ensuring timely payments, and fostering strong business relationships. We focus on delivering high-quality service while driving continuous process improvements.
What You'll do :
- Perform outbound calls and email follow-ups with customers regarding overdue invoices and outstanding payments.
- Investigate and resolve billing discrepancies, payment disputes, and customer queries in a timely manner.
- Maintain accurate records of collection activities, customer communications, and payment commitments in the system.
- Monitor customer accounts and review aging reports to identify overdue balances and payment trends.
- Collaborate with internal teams, including Sales, Customer Success, and Finance, to address account issues and facilitate timely collections.
- Meet the desired collection targets while adhering to company policies and procedures.
- Escalate high-risk accounts or unresolved issues to senior team members when appropriate.
- Contribute to process improvement initiatives and maintain a high level of professionalism in all customer interactions.
What you will bring
- 1-2 years of experience in Accounts Receivable space
- Graduate in B.Com or similar degree.
- Excellent experience in doing outbound reach and ensure the collections are done on time
- Comfortable working in 7 PM IST to 4 AM IST Time zone (Mandatory)
- Excellent communication, Analytical and collaboration skills
- Working knowledge in tools like highradius / Salesforce / SAP will be an added advantage
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
ZoomInfo Chennai, Tamil Nadu, IND Office
11th Floor, GLOBAL INFOCITY PARK, Chennai, India, 600096
