Design, scale, and maintain Salesforce Flow and orchestration workflows to automate seller, recruiter, and ops tasks. Implement Agentforce and AI-driven next-best-action processes, build repeatable automation frameworks across service lines, identify data quality gaps, create SLA triggers/escalations, run experiments, and maintain documentation and governance.
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Design, optimize, and scale business workflows using Salesforce Flow, routing logic, and orchestration frameworks.
- Build automation that reduces manual activity for sellers, recruiters, and operational teams.
- Translate business processes into intelligent automation workflows that improve speed, quality, and consistency.
- Support the rollout and operationalization of Agentforce-enabled workflows, next-best-action logic, and AI-driven seller processes.
- Develop repeatable automation frameworks that can be standardized across Direct Hire, Staffing, VMS Staffing, and emerging service lines.
- Identify data quality, enrichment, duplicate account, and signal-readiness gaps that impact automation performance.
- Create SLA-based triggers, alerts, and escalation paths to improve speed-to-lead and follow-up consistency.
- Partner cross-functionally with Product, Sales, Recruiting, Operations, IT, and external partners to refine automation priorities and execution plans.
- Maintain workflow documentation, runbooks, process standards, and operational governance practices.
- Run automation experiments to improve conversion, adoption, workflow reliability, and seller productivity.
Qualifications
Requirements
- 4–8 years of experience in Salesforce operations, RevOps, GTM systems, workflow orchestration, automation operations, or related functions.
- Strong understanding of Salesforce Flow, routing logic, lead lifecycle automation, and scalable automation frameworks.
- Demonstrated ability to design operational workflows that solve business problems, reduce manual work, and support growth.
- Exposure to Agentforce, Einstein, AI workflows, conversational automation, or related AI-enabled business tools strongly preferred.
- Comfort working with lead and account data quality concepts, enrichment gaps, signal quality, and automation readiness.
- Familiarity with sales, recruiting, staffing, or GTM lifecycle processes and operational SLAs.
- Strong problem-solving skills, high agency, and the ability to work independently across business and technical teams.
- Ability to explain automation concepts in clear business language and partner effectively with non-technical stakeholders.
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