Analyst 3 - Billing Operations & Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Access Control Analyst supports enterprise access provisioning across billing, customer care, and operational platforms to help ensure employees and business partners have accurate, timely, and appropriate system access. The role supports access requests, provisioning workflows, approvals, exception management, operational controls, and compliance requirements while partnering across business and technology teams to deliver consistent and reliable access experience. As an experienced professional 3, this role independently manages complex access requirements and operational issues, identifies opportunities to strengthen controls and processes, and develops solutions to recurring or higher-impact challenges. The role serves as a knowledgeable resource to partners and contributes to cross-functional initiatives, automation, and continuous improvement.
Job Description
Core Responsibilities:

• Supports and improves control-access provisioning across billing, customer care, commerce, PII, and operational platforms.

• Independently analyzes complex access requests, business requirements, approval standards, and system dependencies.

• Supports joiner, mover, and leaver processes by validating access against job status, job code, organizational assignment, and approved configurations.

• Reviews automated provisioning outcomes and resolve records requiring manual processing or exception handling.

• Analyzes job-code, location, division, and business information to determine appropriate provisioning actions.

• Validates access assignments against approved role-based, job-code-based, and documented access standards.

• Investigates complex provisioning fallout, access discrepancies, and recurring exceptions; identifies contributing conditions and coordinates resolution.

• Identifies recurring issues and recommends configuration, process, documentation, training, control, or automation improvements.

• Applies access-control requirements and approval standards and escalates potential control gaps or significant risk conditions.

• Supports audit, access-review, control-testing, and compliance activities with complete and timely evidence.

• Maintains accurate records of requests, approvals, provisioning decisions, exceptions, and remediation activities.

• Monitors request volumes, work queues, aging, service-level performance, and operational trends across supported tools.

• Analyzes missed service levels and recurring issues and recommends sustainable corrective actions.

• Develops operational reporting that provides visibility into workload, performance, exceptions, and emerging risks.

• Uses Excel and analytical tools to reconcile data, identify trends, validate outcomes, and support decisions.

• Documents business rules, access requirements, provisioning logic, procedures, and exception-handling requirements.

• Translate business and control requirements into actionable workflow requirements and process improvements.

• Assesses the operational impact of access-policy, job-code, system, workflow, or configuration changes.

• Coordinates testing and business validation for access-management enhancements and automation improvements.

• Defines success measures for assigned process changes and monitors performance after implementation.

• Serves as a liaison among business partners, system owners, security, technology, audit, and access-management teams.

• Facilitates alignment of access standards, procedures, escalation paths, service expectations, and improvements.

• Coordinates assigned projects or workstreams and provides subject-matter guidance to team members as needed.

• Exercises independent judgment in resolving complex operational matters and escalates matters of broader significance.

• Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as business needs require.

• Performs other duties and responsibilities as assigned.

Preferred Qualifications

• Progressive experience supporting identity and access management, control-access provisioning, system administration, business operations, or a comparable operational function.

• Demonstrated ability to independently analyze complex requests, business rules, approval requirements, procedures, and system dependencies.

• Strong analytical and problem-solving skills, including the ability to identify contributing factors and recommend sustainable solutions.

• Proficiency with Excel and experience using data to reconcile results, identify trends, measure performance, and support decisions.

• Experience managing work against service levels, operating procedures, approval standards, and internal controls.

• Strong attention to detail and the ability to maintain accuracy in a high-volume operational environment.

• Strong written and verbal communication skills with technical and nontechnical audiences.

• Demonstrated collaboration across business, security, technology, audit, and operational teams.

• Ability to manage competing priorities, exercise sound judgment, and independently resolve complex issues.

• Experience documenting business requirements, process flows, decision logic, procedures, or control requirements.

• Experience coordinating projects, workstreams, or cross-functional process-improvement activities.

• Familiarity with CSG/ACSR or comparable billing and customer-management platforms.

• Familiarity with Einstein360, XOE, Celestial, NOW, CRM, or related customer care and operational tools.

• Experience with enterprise access request or provisioning platforms, including MyComcastAccess or Tech Spot.

• Familiarity with role-based access, job-code configurations, and joiner, mover, and leaver processes.

• Experience supporting access reviews, audit requests, sensitive-data access, or PII-related controls.

• Experience investigating complex provisioning fallout, manual exceptions, or access discrepancies.

• Experience monitoring and improving service-level performance, request volumes, case aging, or exception trends.

• Experience identifying automation opportunities and improving provisioning workflows or business rules.

• Experience serving as a subject-matter resource or guiding less experienced team members.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first.

• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion - do what's right for each other, our customers, investors, and our communities.

Comcast Competencies: Professional Level

• Alignment & Quality Execution: Priorities aligned to goals, be accountable, use data to make decisions, and optimize processes and resources

• Win as One: Embrace change & adapt, communicate openly, keep safety top of mind, be respectful/inclusive/curious, and exhibit a companywide sales culture

• Customer First Mindset: Put customers at the center of our decisions, execute first time right, understand customer needs, and turn insights into actions

• Advance with Tech: Embrace AI tools for innovation/automation, apply critical thinking, and use analytical judgment to think differently, fail fast.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years