Role Title: Senior Batch Specialist
Role Summary
The Senior Batch Specialist is responsible for configuring, testing, and maintaining Alight’s proprietary Total Benefit Administration™ (TBA) system. This role delivers accurate low-to-medium complexity analysis and test plans reflecting client requirements, ensures smooth batch operations post-implementation, and maintains ongoing system stability. The role also includes mentoring new associates and collaborating with global teams to ensure quality, compliance, and timely delivery.
Key Responsibilities
- Configure, test, and maintain TBA batch systems to meet client requirements.
- Deliver accurate system analysis, configuration documentation, and test plans.
- Support, monitor, and troubleshoot automated production batch jobs.
- Perform unit and integration testing and resolve defects.
- Ensure system stability post-implementation and during BAU operations.
- Maintain high standards of quality, accuracy, and compliance.
- Coach and mentor new hires and junior associates in batch configuration and testing.
- Collaborate with client delivery, shared services, and global teams.
- Proactively communicate status, risks, and issues to stakeholders.
Work Allocation
- Documentation, production support & ongoing task management – 65%
- SDT huddles and client communication – 10%
- Coaching and Mentoring – 5%
- Shared services support – 5%
- Quality management – 10%
- Continuous improvement and organizational initiatives – 5%
Skills & Technical Requirements
- Strong knowledge of US Benefits Domain: Health Management, Defined Benefits, Defined Contributions.
- Intermediate SQL querying and relational database concepts.
- SAS programming experience: basic JCL/Mainframe knowledge preferred.
- Strong understanding of batch processing and data flows.
- Experience with SDLC principles and system implementations.
- Hands-on experience in system analysis, configuration, unit and integration testing
- Strong debugging, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
Behavioral Competencies
- Strong attention to detail and quality-first mindset.
- Ability to manage priorities independently and adapt to change.
- Proactive ownership and accountability.
- Effective collaborator across global and cross-functional teams.
- Mentoring and knowledge-sharing orientation.
- Adheres to Alight Code of Conduct and diversity & inclusion values.
Supervision & Independence
- Works under consultation with Analyst Programmer / LPA / LPAA / CTM.
- Once priorities are defined, operate independently following established standards while escalating issues appropriately.
Education & Experience
- Bachelor’s degree in computer science, Mathematics, or related analytical discipline.
- B.Tech / BCA / MCA preferred.
- Minimum 1.5+ years of relevant experience in US Benefits Administration.
- Prior experience with Alight, Aon, or Wipro is an added advantage.
Work Conditions
- Flexible working hours based on business needs.
- Collaboration with global and offshore teams.
- Mobility across India locations as per organizational requirements.
- Participation in training sessions, business routines, and office/offsite meetings.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions Chennai, Tamil Nadu, IND Office
Unit 403, 4th Floor, Keppel One Paramount, 110 Mount Poonamallee High Road, Porur, Chennai, India, 60116
