Job purpose
To ensure efficient and accurate processing of customer inquiries and orders by reviewing, interpreting, and providing comprehensive quotations. Ensure timely execution of projects, compliance with technical and legal requirements, and enhance customer satisfaction through effective coordination and communication.
Enquiry Review:
- Review, interpret, and process customer inquiries and register them in the ERP system.
- Collect and verify all necessary details from customers and field sales for quote preparation.
- Evaluate technical specifications and identify factors affecting cost, delivery, and compliance.
- Determine legal requirements for products based on destination country and product type.
- Prioritize inquiries based on due dates.
Sizing & Selection:
- Select, size, and price valves, actuators, and spares according to customer requirements.
- Provide application engineering and quotation support to both internal and external clients.
- Collaborate with internal departments to gather information required for accurate quotations.
Respond to Customer Queries:
- Ensure timely submission of techno-commercial offers.
- Provide prompt responses to technical and commercial queries.
- Participate in customer meetings and contribute effectively.
Monitor Progress:
- Track the progress of submitted offers and update the ERP system accordingly.
- Prepare and submit quote and order forecast reports on a monthly basis.
- Handover the order file to the contracts team for converted quotes.
- Coordinate with customers, field sales, and cross-functional teams for effective solutions.
Expertise
- Educational Qualification: B.E/B.Tech (Full-time) in Mechanical / Instrumentation Engineering. Part-time/Correspondence degrees are not eligible.
- Experience: 3+ years of experience, with significant prior experience in application engineering and Quote generation.
- Technical Skills: Expertise in control valve applications, Product specifications, codes and standards.
Determination & Review of customer Requirements:
Material specification, Special process.
Application Engineering, Contracts Engineering, Sizing Software, Instrumentation.
Knowledge in Standardization and General Arrangement drawing.
Knowledge in manufacturing processes, material testing, NDE.
Knowledge in API 6A Choke and API 6A PSL & PR requirements.
Control of documents and records.
Knowledge in Electrical and Electrohydraulic Bought out Actuators and Accessories.
Software Skills: Proficient in MS Office (Excel, PowerPoint), CRM software, and ERP systems.
Impact
1. Direct impact on customer satisfaction and project execution timelines.
2. Influence on accurate and timely submission of quotations and order processing.
3. Direct impact on business
Resources
1. Access to ERP system, CRM, technical documentation, and internal teams for support.
2. Coordination with cross-functional teams, including field sales and contract management.
Complexity
1. Managing and prioritizing multiple customer inquiries and orders.
2. Addressing technical, commercial, and legal complexities in quotations and order processing.
Influence
1. Influence on internal processes and customer relations through effective communication and problem-solving.
2. Contribution to team performance and customer satisfaction through accurate and timely responses.
Health, Safety & Environment
1. Adhere to HSE policies.
2. Ensure that all technical and contractual requirements comply with safety and environmental standards.
Quality Management System
Implements QMS requirements as per Application Engineering procedures. Attend internal, external audits & contribute to maintain and improve quality standards.
ESG
Commitment to sustainable practices and adherence to company ESG policies.
Ensure that customer solutions align with environmental and social governance standards.
