Application Support Analyst

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Job Description:

The opportunity:

A VMWare support professional who can support Vcloud infrastructure for seamless business profess flow for Hitachi energy business

How you'll make an impact:

• Cloud & Virtualization Management: Deploy, configure, and administer VMware vSphere, ESXi, vCenter, and VMware Cloud Director (VCD) infrastructure.

• Incident Management & Troubleshooting: Provide L2/L3 support to resolve escalated operational issues, critical incidents, and performance bottlenecks. Perform root cause analysis (RCA) for major incidents and recurring issues, and support problem and change management activities in accordance with ITIL best practices.

• Tenant & Resource Operations: Manage multi-tenant virtual data centers, organization vApps, catalog services, and self-service provisioning portals via VMware Cloud Director. Handle service requests related to resource allocation, virtual machine provisioning, networking, and access management.

• Maintenance & Lifecycle Management: Perform regular software upgrades, patch updates, and backups/restores for VMware appliances and hosts. Plan and execute maintenance activities while minimizing service disruptions and adhering to change management procedures.

• Collaboration & Documentation: Work with cross-functional network, storage, and security teams to resolve underlying infrastructure issues and maintain accurate system documentation. Ensure timely updates of operational procedures, RCA reports, knowledge articles, and service records to support continuous service improvement.

• Coordinate with Project/Tender Team efficiently Identify the risk and opportunities effectively.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold a bachelor's/master’s degree in mechanical /electrical/Electronic/Computer science Engineering with a minimum work experience of 3+ years in any one or combination of the below.

• Minimum 3 years of experience in field of VMware support, VCloud infra support, performing end user support , doing required patch installation, deployments, experience in L2/L3 support on the said technologies

• Microsoft office (Word and Excel).

• Knowledge in any of the cloud infrostructure set up is preferred

• Strong attention to detail.

• Excellent written and verbal communication skills.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.