Investigate, troubleshoot, and resolve issues across critical business applications. Monitor system health, support application availability and performance, coordinate cross-functional resolution efforts, make team decisions, and mentor junior engineers. Use Playwright and Selenium to support automated testing and application support workflows while documenting issues and communicating resolutions to stakeholders.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Playwright, Selenium
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple system elements to maintain service reliability and support business continuity through effective troubleshooting and problem resolution.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Monitor system health and proactively identify potential risks to prevent service disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Playwright, Selenium.
- Strong troubleshooting skills with the ability to analyze complex software issues and provide effective solutions.
- Experience in monitoring and supporting critical business applications to ensure high availability and performance.
- Familiarity with automated testing frameworks and their integration into support workflows.
- Ability to collaborate effectively with cross-functional teams to address and resolve technical challenges.
- Good communication skills to document issues clearly and provide updates to stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Playwright.
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Playwright, Selenium
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple system elements to maintain service reliability and support business continuity through effective troubleshooting and problem resolution.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Monitor system health and proactively identify potential risks to prevent service disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Playwright, Selenium.
- Strong troubleshooting skills with the ability to analyze complex software issues and provide effective solutions.
- Experience in monitoring and supporting critical business applications to ensure high availability and performance.
- Familiarity with automated testing frameworks and their integration into support workflows.
- Ability to collaborate effectively with cross-functional teams to address and resolve technical challenges.
- Good communication skills to document issues clearly and provide updates to stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Playwright.
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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