Provides application support for critical business systems, diagnosing and resolving complex software issues across multiple components. The role monitors system performance, improves reliability, coordinates incident resolution, collaborates with cross-functional teams, and mentors junior staff. It also gathers requirements and designs, implements, tests, and documents Coupa procurement integrations. The position requires expertise in Coupa, strong troubleshooting and analytical skills, stakeholder communication, and experience with enterprise application support.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Coupa
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation across multiple platforms. The position demands continuous engagement with complex technical environments to maintain system reliability and support business continuity, often requiring collaboration with different teams to address challenges promptly and effectively.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify root causes of system issues and implement corrective actions.
- Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
- Coordinate with stakeholders to prioritize and address critical system incidents.
- Support continuous improvement initiatives to optimize system performance and reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Coupa.
- Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
- Experience with system monitoring and incident management tools.
- Ability to work collaboratively across teams to drive issue resolution.
- Excellent communication skills to effectively convey technical information to diverse audiences.
- Familiarity with business process workflows and their integration with software systems.
Additional Information:
- The candidate should have minimum 5 years of experience in Coupa.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Coupa
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation across multiple platforms. The position demands continuous engagement with complex technical environments to maintain system reliability and support business continuity, often requiring collaboration with different teams to address challenges promptly and effectively.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify root causes of system issues and implement corrective actions.
- Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
- Coordinate with stakeholders to prioritize and address critical system incidents.
- Support continuous improvement initiatives to optimize system performance and reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Coupa.
- Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
- Experience with system monitoring and incident management tools.
- Ability to work collaboratively across teams to drive issue resolution.
- Excellent communication skills to effectively convey technical information to diverse audiences.
- Familiarity with business process workflows and their integration with software systems.
Additional Information:
- The candidate should have minimum 5 years of experience in Coupa.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
