Assistant Manager - Operations

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Total Work Experience (in years)- 3-6 years Educational+Professional Qualifications- Any Graduate and above (with 12 months of experience) Domain Knowledge and Experience- 'We are seeking a seasoned and strategic professional to lead our Freight Forwarding Customer Service team within the BPO setup.This role requires deep domain expertise, leadership capability, and a customer-first mindset to deliver consistent and high-quality client experiences.' Roles and Responsibilities- 'Strategic Planning:- Develop and implement logistics strategies to optimize efficiency and minimize costs.- Conduct risk assessments and long-term planning.Operations Oversight:- Oversee the KRA and KPI Deliverables- Ensure all REsponsibilities are handled within the timelinStakeholder Coordination:- Coordinate with various stakeholders for timely delivery of services- Maintain strong relationships with key stakeholders.Compliance and Safety:- Ensure adherence to company policies, industry regulations, and safety standards.- Implement procedures to maintain high standards of Accuracy and QualityTeam Leadership:- Manage, train, and support the logistics team to meet performance goals.- Foster a positive and productive work environment.' Special Skils- '- Proven ability to lead and manage a team.- Strong communication and negotiation skills.- Ability to handle multiple projects and meet deadlines.Note : - Willingness to work in Night Shifts or odd shifts/ weekends and under high stress and pressure. Might be Rotation shifts or continuous month on month night shift or might be discontinuous night shift.' Language Capability- English Domestic Spoken Proficiency Required- Excellent Communication Skills Written Proficiency Required- Excellent Communication Skills Technical Proficiency & Requirements - '- Bachelor's degree in Logistics, Supply Chain Management, or a related field.- 3-6 years of experience in logistics, with at least 2 years in a AM/DM Role- Strong knowledge of logistics software and industry regulations.- Excellent analytical, problem-solving, and organizational skills.'

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