WNS
Assistant Manager - Process Training - Chennai - REF62163C
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
We are looking for an experienced Trainer to devise our organizational training strategy, oversee its implementation and assess its outcomes.
You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.
Training Content Development
Training Delivery (Culture, Domain Related Content, Customer Centricity, Specifics of Internal and external stake holder management, Initiative-taking approach and Following escalation matrix)
Conducting Training Need Analysis
Conducting Monthly PKTs
Conducting New Hire and Refresher Sessions with an aim to enhance the knowledge and skills of the staff aiming at reducing the learning curve
Recording exceptions pertaining to Clients and Segments
Managing the Update Management Tracker and Recording the errors with corrective and preventive actions
Work on RCAs for errors and coach the staffs.
Conduct dip stick checks via audits and coach staff members regularly.
Analyzing the process, proposing effective controls to avoid any financial and reputational impact
Qualifications
• Candidate with 8+ years of experience with exceptional communication and banking customer handling skills.• Should have knowledge of Letter of Guarantees and Letter of Credit along with exposure on interaction with end customers. • Should be willing to learn Cash products.
