WNS
Assistant Manager - Transactional Quality - Chennai - REF62337J_2025128710
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WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description- Have good knowledge in F&A world and experience of auditing, R2R/ GL accounting Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets.
- Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting.
- Facilitate Kaizen initiatives within the team.
- Accountable for customer complaint resolution process.
- Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook.
- Responsible for timely & accurate reporting, updates and business insights.
- Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring.
- Commerce Graduate.
- Preferrable GB certified
