Supports customer success operations, client onboarding, follow-ups, internal coordination, query resolution, documentation, trackers, and reports. Assists with platform-related issues, escalates problems when needed, and helps ensure a smooth client experience. The role requires strong communication, organization, stakeholder coordination, Excel or Google Sheets proficiency, and willingness to travel for client support.
Job Title: Associate – Customer Success
Location: Coimbatore
Workplace Type: On-site
Employment Type: Internship / Full Time
About iamneo
Founded in 2016 and now part of the NIIT family, iamneo is a fast-growing, profitable B2B EdTech SaaS company that's transforming how tech talent is upskilled, evaluated, and deployed. Our AI-powered learning and assessment platforms help enterprises and educational institutions build future-ready talent at scale.
Our product suite — including Neo PAT (student employability and placement readiness), Neo Exam (secure, cloud-based examination infrastructure), Neo Colab (coding education management), Neo Coder (AI-powered experiential learning for developers), and Neo Hire (recruitment automation and candidate evaluation) — helps engineering colleges and corporate L&D/HR teams measure, close, and track skill gaps at scale. Every product generates rich behavioral and performance data, and our customers rely on us not just for the platform, but for the insight layer on top of it.
About the Role
We are looking for a Associate – Customer Success to support our Customer Success team with day-to-day client and operational activities. This role is ideal for a fresher who is a good communicator, organized, proactive, and willing to learn.
Key Responsibilities
- Support the Customer Success team with daily operational activities.
- Assist with client onboarding and coordination.
- Follow up on client requirements and internal requests for timely closure.
- Coordinate with internal teams to resolve client queries and requirements.
- Maintain trackers, reports, and documentation accurately.
- Assist with platform-related queries and escalate issues when required.
- Support the team in ensuring a smooth client experience.
- Use Excel/Google Sheets and other digital tools for daily activities.
Travel Requirement
- Willingness to travel for client coordination and support whenever required.
Key Skills
- Good verbal and written communication skills.
- Strong coordination and follow-up skills.
- Basic understanding of operational/administrative processes.
- Customer coordination and stakeholder management skills.
- Problem-solving mindset and proactive approach.
- Willingness to learn and adapt quickly.
- Working knowledge of Excel/Google Sheets.
- Comfortable working with multiple tools and platforms.
Qualifications & Eligibility
- Bachelor's degree in any discipline.
- Freshers or candidates with up to 1 year of relevant experience.
- Internship/project experience in customer support, client coordination, administration, or customer success is an advantage.
Why Join iamneo?
- Gain hands-on experience in Customer Success and client management.
- Work closely with clients and cross-functional teams.
- Develop skills in communication, coordination, stakeholder management, and operations.
- Build a strong foundation for a career in Customer Success, Client Engagement, or Program Management.
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