Toast Logo

Toast

Customer Support Onboarding Associate

Sorry, this job was removed Sorry, this job was removed at 08:13 p.m. (IST) on Friday, Jul 25, 2025
In-Office
Chennai, Tamil Nadu
In-Office
Chennai, Tamil Nadu

Similar Jobs at Toast

Yesterday
In-Office
Chennai, Tamil Nadu, IND
Senior level
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Develop and maintain front-end features using React and GraphQL. Collaborate with teams to create user-friendly interfaces and ensure cross-browser compatibility.
Top Skills: Adobe XdBabelCSSFigmaGitGraphQLGulpHTMLJavaJavaScriptKotlinReactReduxRestful ApisSketchWebpack
Yesterday
In-Office
Chennai, Tamil Nadu, IND
Senior level
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Senior Engineering Manager will lead software engineering teams to deliver scalable solutions, manage complex projects, and collaborate with stakeholders to achieve business goals.
Top Skills: Apache CamelApache PulsarSparkAWSDynamoDBJavaJavaScriptKafkaKotlinNode JsPostgresReact JsRedisSpring Boot
3 Days Ago
In-Office
Chennai, Tamil Nadu, IND
Senior level
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Senior Software Engineer, you will develop and enhance mobile applications, ensuring high-quality outputs and mentoring peers while collaborating with cross-functional teams.
Top Skills: AlamofireApache CamelApache PulsarCore AnimationCore DataCore DataDatadogDropwizardDynamoDBEs6FastlaneFirebaseFirehydrantGitGraphQLHeapIos FrameworksJavaJenkinsKotlinMvcMvvmPostgresRabbitMQReactRestful ApisSentrySplunkSqliteSwiftSwiftuiTailwindUikitXctest
Associate Onboarding Consultant – Onboarding Support (Backend | Non-Voice Process)

📍 Location: Chennai, India (Hybrid Work Model)
🕒 Shift Timings: 6:00 PM – 3:00 AM (Night Shift) | Rotational Shifts (Including UK/US time zones)

About Toast

At Toast, we are on a mission to help restaurants thrive. Our powerful platform empowers restaurant owners and operators with the tools they need to run more efficient businesses, deliver exceptional customer experiences, and grow sustainably. Join a team where innovation meets passion—and where your contributions directly impact real-world success stories.

Role Overview

We are looking for a detail-oriented Associate Onboarding Consultant to join our Onboarding Support team. This is a non-voice backend role focused on ensuring a smooth and seamless onboarding experience for our new customers. You’ll be working behind the scenes to support internal stakeholders and processes that set our clients up for success on the Toast platform.

Key Responsibilities

  • Execute critical onboarding tasks and workflows in coordination with cross-functional teams.
  • Utilize tools such as Salesforce, Zendesk, JIRA, and Asana to track progress and manage tasks.
  • Collaborate with global teams to troubleshoot onboarding issues and support new product rollouts.
  • Maintain and meet defined SLAs while managing multiple priorities efficiently.
  • Identify process improvement opportunities and contribute to ongoing optimization efforts.

Document onboarding updates and communicate effectively with internal teams (written/email-based).

Required Qualifications

  • 2–4 years of experience in backend customer support, onboarding, or operational support roles.
  • Proficient in Microsoft Excel, SAP, and Google Workspace (Docs, Sheets, Slides, etc.).
  • Experience using CRM or ticketing tools such as Salesforce, Zendesk, and JIRA.
  • Excellent written and verbal communication skills (for internal collaboration).
  • Strong analytical, problem-solving, and multitasking abilities.

Willingness to work night shifts (US time zones).

Why Join Toast?

At Toast, we’re more than a tech company—we’re a people-first community. We foster a culture of innovation, inclusivity, and authenticity. You’ll work in an environment where your voice is valued, and your growth is supported. Together, let’s empower restaurants to thrive.

Perks & Benefits

  • Hybrid work model
  • Dynamic, inclusive culture
  • Continuous learning & development opportunities

Exposure to global operations

Bready to Make a Change? 🍞

Apply now and become part of a team that’s passionate about helping restaurants grow and succeed!



Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast Chennai, Tamil Nadu, IND Office

Toast’s office in Chennai is filled with innovation, passion, and creativity. With its exciting tech scene and unique restaurant culture, Chennai has been a perfect place to help us further expand globally.

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account