Associate, Payment Operations

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description:

Do you love problem solving and helping others? Poshmark is looking for a Payments Associate who will focus on resolving customer issues related to payouts and payment acceptance. In addition to operational work, you will help evolve our payment processes and develop scalable solutions to improve the user experience, minimize customer recontacts, and increase team efficiency. This is an entry-level position.

Responsibilities:

• Resolve escalated issues for our users relating to payouts and payment acceptance

• Provide a high level of customer support via, while meeting goals for ticket resolution and customer satisfaction

• Help develop efficiency improvements and scalable solutions in the payments area

• Monitor the health of our financial systems and act as a first point of contact for escalating system-wide processing issues

• Work directly with our financial institutions

• Collaborate closely with other teams to investigate high-value orders or activity

6-Month Accomplishments: 

• Familiar with Poshmark policies, support flows, and operational procedures

• Independently handle customer queries with ease

• Use back office tools to take appropriate actions on user accounts, orders, or redemptions

• Research orders, identify cross-functional teams involved, and collaborate effectively together

• Proactively communicate identified trends, patterns and risks with the team

12+ Month Accomplishments:

• Complete and exceed all 6-month responsibilities

• Take on additional responsibilities in order to support operations

• Ability to provide input to improve and streamline processes

• Work on a few ongoing projects at a time

• Become an expert with our various payment systems and understand how the ecosystem works together

Requirements:

• Minimum 0-1 year’s operational, customer support or other applicable experience. Fresher’s can apply

• Great attention to detail and highly organized

• Ability to identify issues and problem solve

• Customer service mindset

• Strong work ethic

• Excellent verbal and written communication skills

• Collaborative and strong teamwork skills

• Experience using customer support software preferred but not required

About Us

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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