The Operations Analyst supports the Lumen credit card program by managing payment operations tasks such as disputes, settlements, reporting, and operational monitoring to ensure efficient program execution.
About us
Build the future of banking.
Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.
Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
- Tachyon, our cloud-native banking stack built for population-scale systems
- Cipher, our unified authentication platform for secure, high-volume banking environments
- Digital Credit as a Service, enabling banks to launch credit lines on UPI
- Elena, our intelligent and conversational AI platform for banking
- Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
- Sparrow, the leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.
If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram, YouTube, and X.
About the Role
We are looking for Operations Analysts to support the operational management of the Lumen credit card program. The role involves handling critical payment operations activities including disputes, reconciliation, settlements, reporting, and operational monitoring to ensure smooth day-to-day program execution.
The candidate should possess strong analytical skills, operational understanding, attention to detail, and the ability to work in a fast-paced fintech/payments environment.
Responsibilities
- Handle dispute processing activities across chargeback lifecycle stages
- Monitor dispute queues and ensure SLA adherence
- Coordinate with internal and external stakeholders for resolution tracking
- Maintain dispute reports and operational trackers Settlement & Reconciliation:
- Perform daily settlement reconciliation activities
- Validate settlement reports and identify reconciliation breaks
- Support repayment reconciliation and transaction validations
- Coordinate with finance and partner teams for issue resolution GL & Operational Support:
- Assist in GL accounting support activities
- Perform operational validations and reporting
- Support audit, compliance, and operational governance requirements
- Monitor operational exceptions and escalate issues proactively Compliance & Reporting:
- Maintain operational MIS and reporting dashboards
- Ensure adherence to defined SOPs and process controls
Dispute Operations:
Skills
- Strong analytical and problem-solving skills
- Good understanding of payment operations and reconciliation processes
- Proficiency in Excel and reporting
- Good communication and stakeholder management skills
- Ability to manage operational tasks with high accuracy and attention to detail Preferred Skills:
- Experience in card operations, disputes, settlements, or reconciliation
- Exposure to Mastercard/Visa operations is an added advantage
- Familiarity with fintech/payment processing environments
Required Skills:
Experience and Qualification
- L1 (Associate): 1-3 years of relevant operations experience
- L2 (Sr. Associate): 3-5 years of relevant operations experience
- Bachelor’s degree in commerce, finance, business administration, or related field.
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
Similar Jobs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Provide 24/7 L0/L1 application support for business-critical systems in the APAC region, manage customer communications, and ensure uninterrupted service.
Top Skills:
Application SupportCustomer CommunicationIncident ManagementIt SupportMonitoring ToolsOperating Systems
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Provide L0/L1 application support for business-critical systems in the APAC region on a 24x7 shift roster, ensuring timely responses to issues and efficient incident management.
Top Skills:
Application MonitoringBusiness Continuity PlanningDisaster RecoveryIncident ManagementL0/L1 SupportSystem Health Management
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The representative will handle consumer queries and disputes related to credit reports and scores, responding to emails, escalating issues, and maintaining quality standards in a fast-paced banking operations environment.
Top Skills:
MS Office
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
