The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Responsibilities
This role is as part of the Enterprise Technology Services (ETS) Governance & Controls (G&C) team. As an Associate, you will play a key role in executing technology risk and control initiatives that support enterprise-wide transformation efforts, including Project Guardian.
You will partner closely with Tech Risk & Control Managers and G&C Pillar teams to drive day-to-day execution, bring structure to complex programs, and ensure commitments are delivered with quality and timeliness.
This is a hands-on role for someone who thrives in fast-paced environments, enjoys solving problems, and wants to build deep expertise in technology risk within a global financial services organization.
What you’ll do:
- Drive day-to-day execution of technology risk and control initiatives across ETS by tracking deliverables, timelines, and dependencies
- Bring structure and clarity to complex workstreams by maintaining plans, dashboards, and status reporting for leadership
- Partner with stakeholders across risk, compliance, data, and technology teams to support implementation of control management practices
- Identify gaps, risks, and inefficiencies in processes, and proactively escalate or recommend improvements
- Analyze risk and control data to generate insights that support decision-making and strengthen controls
- Support governance routines by preparing materials for leadership reviews, forums, and program updates
- Document processes, controls, and standard operating procedures with a focus on consistency and audit readiness
- Collaborate across teams to ensure alignment with enterprise risk frameworks and regulatory expectations
- Contribute to building a strong risk-aware culture through disciplined execution and accountability
- 2–5 years of experience in Technology Risk, Information Security, Audit, Controls, or related domains
- Working knowledge of risk and control concepts (e.g., RCSA, issues management, controls testing, audit)
- Strong execution mindset with the ability to manage multiple priorities and deliver on commitments
- Comfortable working with data—able to analyze, interpret, and present insights clearly
- Strong attention to detail with a focus on quality and follow-through
- Good stakeholder management skills; able to collaborate effectively across teams and levels
- Clear and concise communication skills (written and verbal)
- Ability to work in a dynamic environment with evolving priorities and minimal supervision
- High integrity and professionalism when handling sensitive information
- Proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Power BI or similar)
Preferred Qualifications:
- Exposure to financial services regulatory environment
- Experience supporting large-scale transformation or regulatory programs
- Basic understanding of industry frameworks (e.g., COSO, COBIT, NIST)
- Certifications such as CISA, CRISC, or CISM (or progress toward them)
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
