Administer and configure enterprise Atlassian JIRA: projects, workflows, screens, custom fields, templates, permissions, add-ons, and automation. Implement and support marketplace apps, integrations (REST APIs, M365), troubleshooting, governance, upgrades, documentation, and cross-functional stakeholder collaboration to enable Agile delivery and process automation.
Our StoryAt Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.Our BenefitsWith a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization.Great Place to WorkThanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.We invite you to join our team! Learn more at careers.alight.com.
Position SummaryWe are seeking a skilled Atlassian JIRA Software Engineer based in India to configure, and support enterprise JIRA solutions that enable agile delivery and business process automation. This role will be responsible for JIRA project and template configuration, custom field support add-on implementation, and end user support.The ideal candidate will have strong hands-on experience administering and configuring projects within the Atlassian ecosystem, including JIRA Software, and related marketplace add-ons. This individual must also have practical experience working in an Agile/Scrum, and Kanban environment, actively participating in sprint planning, sprint execution, delivery of sprint commitments, and end user support.Key ResponsibilitiesJIRA Configuration & Support
- Configure, and maintain JIRA projects, issue types, screens, workflows, schemes, permissions, and notification settings.
- Create and manage project templates and reusable configuration standards to support consistency across teams and business units.
- Support established custom fields, field configurations, issue layouts, request forms, and automation rules to meet evolving business requirements.
- Optimize JIRA workflows to improve operational efficiency, governance, and reporting accuracy.
- Configure and support JIRA Software capabilities aligned with engineering and support team needs.
- Evaluate, implement, configure, and support Atlassian Marketplace add-ons to extend JIRA functionality.
- Partner with Tech Leads and business stakeholders to identify appropriate solutions for roadmap planning, test management, time tracking, reporting, and workflow enhancement.
- Perform add-on compatibility reviews, upgrade assessments, and impact analysis for new releases.
- Ensure add-ons are implemented in accordance with enterprise security, compliance, and support standards.
- Troubleshoot and resolve JIRA configuration issues, permission problems, workflow errors, and reporting inconsistencies.
- Support platform upgrades, enhancement requests, testing, and release readiness activities.
- Document system configurations, standards, and implementation procedures to ensure supportability and operational continuity.
- Maintain alignment with change management, security, governance, and service support processes.
- Work closely with cross-functional teams including engineering, PMO, service delivery, operations, and enterprise application teams.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 5–8+ years of experience working with Atlassian JIRA administration and configuration
- Proven experience with JIRA project configuration, template configuration, custom fields, workflow customization, permissions and schemes, dashboard and analytics/report creation, and Atlassian add-on / plugin implementation.
- Hands-on experience supporting Agile/Scrum and Kanban projects
- Strong understanding of software development lifecycle (SDLC), Agile methodologies, and release processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Familiarity with JIRA automation, scripting, or advanced configuration tools such as:
- ScriptRunner
- Automation for Jira
- JMWE / JMCF
- Zephyr
- Experience with Microsoft 365 SharePoint, Power Platform and Copilot integrations
- Experience with REST APIs, integrations, and data extraction for reporting purposes.
- Exposure to enterprise governance, access control, audit, and change management practices.
- Atlassian certifications are a plus.
- Experience with Atlassian Rovo, and Microsoft Copilot AI platforms, including:
- Writing effective AI prompts for enterprise use cases
- Creating and managing Rovo/Copilot agents to automate workflows and knowledge discovery
- Leveraging Rovo for contextual insights, search, and productivity enhancement across Atlassian tools
- Experience integrating Atlassian tools with Microsoft Copilot and M365 ecosystem, including:
- Connecting JIRA/Confluence data to Copilot experiences
- Supporting cross-platform workflows between Atlassian and Microsoft environments
- Understanding data governance, permissions, and security considerations for AI integrations
- Exposure to AI-driven workflow automation, knowledge management, or developer productivity tools.
- Atlassian JIRA Software
- JIRA workflows, screens, schemes, and permissions
- Custom fields and field configurations
- Dashboards, filters, and reporting
- Microsoft SharePoint, Power Platform
- Nice-to-have: Microsoft 365 Copilot integration
- Strong communication skills
- Strong configurational and analytical skills
- Detail-oriented with a focus on data accuracy
- Strong stakeholder engagement skills
- Delivery-focused with Agile mindset
- Forward-looking mindset toward AI-enabled productivity and automation.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions Chennai, Tamil Nadu, IND Office
Unit 403, 4th Floor, Keppel One Paramount, 110 Mount Poonamallee High Road, Porur, Chennai, India, 60116
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