AVP – Colleague Services

Purpose of the role

To manage the layout and utilisation of workplace services and drive the technological innovation of workplace tools to improve the employee experience. 

Accountabilities

• Development of employee experience strategies through surveys and engagement initiatives to enhance engagement, satisfaction, and retention.
• Development of initiatives to improve colleague experience, productivity, well-being, engagement, and workplace utilisation underpinned by technology solutions.
• Identification of innovative workplace tools to drive continuous improvement, productivity and collaboration, and support the implementation process.
• Development and maintenance of business intelligence data including workforce analytics, industry benchmarking, performance metrics, employee satisfaction and space utilisation, and provide recommendations for improvement.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an "AVP – Colleague Services" at Barclays, where you will be part of the Corporate Real Estate Solutions and Location Strategy (CRES & LS).

To be successful as an AVP – Colleague Services, you should have experience with:

• Bachelor’s degree in Facility Management, Real Estate Management, Business Administration or related field (master’s degree preferred).
• Proven experience in facility management, preferably in corporate real estate or commercial property management, with a minimum of 8 years of progressively responsible roles.
• The role holder have a deep technical knowledge of Facilities Management and experience with broad, comprehensive knowledge of industry/Facilities Management market and services.
• The candidate will have proven experience of customer focus with exceptional CRM skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders, external vendors and service providers.
• Support the lead in managing the Facility Management and Colleague Services budget, operational performance, and service delivery of the region.
• Accountable for local Facility Management strategy and implications from budget, operational performance, and service delivery perspectives.
• Local contract management identification, management and minimizing of contractual risk. Ensure adherence Change control note and risk and control assurance. Support in local Commercial Management, benefits tracking and realization savings tracking and consolidated reporting.
• Collaborate to provide operational understanding of budget performance, as well as appropriate context, using analytical insights to identify ongoing opportunities and shape strategic decision making. Contribute to regional supplier management activities. Accountable for proactively managing the relationship with the supplier local leads.
• Supplier performance management, ensuring completion of activities supporting the delivery. Monitoring KPI's, commercials and financial outputs. 
• Provide link to supplier on stakeholder feedback, delivery model and delivery performance against objectives Accountable for overall service delivery, performance of outsourced organization for the region under remit. The role holder will act as the CRES Facilities Management point of contact for local business contacts.

Some other highly valued skills may include:

• The right candidate will have excellent written and oral communication skills, strong attention to detail, high levels of numeracy, and an analytical mind set will be a given.
• The successful candidate will have excellent stakeholder management and networking skills at Senior Executive level. They have will demonstrable commercial expertise and experience.
• Experience working in a matrix management model where influencing, challenging and negotiating skills have been highly leveraged.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Location - Chennai.