AWS Technical Account Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Architects are the key link between Kyndryl and our clients. You’re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You’ll be there from the start of a project — understanding what’s needed and figuring out the best technical solution. And you’ll be there at the finish, delivering the right product on time and within budget.
As an Infrastructure Architect, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation.

• Designated point of contact and have access to the entire team (SRE, Architect, SME, CloudOps).

• Kyndryl Cloud Platform Squad leader and client’s single point of contact for Cloud Platform Operation and Support services from Kyndryl.

• Owns the processes, compliance, reporting, and governance.

• Works closely with Kyndryl Service Delivery roles in the account who are responsible for other activities such as major incident management, change management, and service reporting.

• Manages all escalations, client contact requirements and ensures service coverage by the squad.

• Ensures consistent service delivery meets the committed client quality outcomes, metrics, and expectations for the services (relevant SLAs, etc.).

• Suggest proactive solutions, best practices, and learnings from similar markets.

• Runs Agile ceremonies and iterates delivery for the squads, constantly seeking to improve squad outcomes.

• Closely collaborates with SRE for DevSecOps implementation, Architect, and SME (for maintaining and managing the landing zone and customer workload).

• Conducts periodic reviews with teams.

• Provides weekly and monthly status reports to higher management.

• Participates in business meetings with various stakeholders.

At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.
Your future at Kyndryl
This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 5+ years relevant experience in installation, configuration and technical activities related to AWS.

• 3+ years relevant experience as Technical Account Manager in Cloud technologies

• Assist customers in designing, building, and optimizing scalable, secure, and cost-effective AWS architectures.

• Trusted advisor for the customer, indulging in technical conversations, ideations, and design thinking.

• Customer obsession – Knowing the customer, their cloud strategy, and future vision.

• Cloud evangelist – Strives for cloud adoption and growth within the customer organization.

• Service consumption and its reporting, cost management and its reporting, dashboard and integrations, automation in reporting.

• Ensure all technical documentation (SOP, KEDB, Architecture) for the respective accounts are up to date, accurate, and maintained.

Preferred Technical and Professional Experience

• ITIL v3 Intermediate

• AWS Foundation Level – Cloud Practitioner or above

• Azure Foundation Level Certification (AZ 900) or above

• GCP Cloud Digital Leader or above.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.