Lead and manage daily back office (logistics) operations for a BPO environment: supervise staff, drive process improvements, manage client relationships, monitor KPIs, ensure compliance, and collaborate cross-functionally to improve efficiency and service delivery.
Back Office Manager
Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.
Key Responsibilities:
- Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.
- Looking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.
- Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
- Develop and implement effective strategies to drive operational efficiency and improve service delivery.
- Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
- Monitor and report on key performance indicators (KPIs) related to back office operations.
- Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
- Collaborate with other departments to ensure seamless workflow and coordination between teams.
- Ensure compliance with all relevant regulations, policies, and procedures.
Requirements
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in back office management (Logistics) or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Experience in process improvement methodologies is a plus.
Benefits
PF, Gratuity, Mediclaim, PLI
DATAMARK, Inc. Chennai, Tamil Nadu, IND Office
Nungambakkam High Road, Nungambakkam, Chennai, Tamil Nadu, India, 600034
Similar Jobs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Provides senior technical leadership for Windows, VMware, Nutanix, storage, backup, and hybrid cloud infrastructure. Responsibilities include VMware-to-Nutanix migrations, platform administration, certificate management, incident recovery, automation with PowerShell, vendor coordination, remediation tracking, and operational governance. Supports Azure and GCP workloads, leads major incident response, guides junior engineers, and participates in 24/7 support rotations.
Top Skills:
AzureCommvaultGoogle Cloud PlatformItilNetappNutanixPowershellVMwareWindows Server
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Develop and improve Java/J2EE applications, including performance tuning and process improvement. Train junior team members, provide technical solutions, and contribute to full-stack development using Java, Spring, Hibernate, Angular, JDBC, SQL, and web technologies. Collaborate with teams, apply Agile and test-driven development practices, and support efficient continuous integration and delivery.
Top Skills:
AngularContinuous IntegrationHibernateJ2EeJavaJdbcJunitKanbanMavenMicroservicesScrumSpringSpring MvcSQLStrutsTest-Driven DevelopmentTransact-SqlUnix ScriptingWeb Services
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Build and review production backend code for Toast’s catalog and inventory platform. Lead complex, cross-team technical initiatives, design scalable distributed and event-driven systems, and partner with Product and UX. Own technical solutions across domains, improve customer experience, mentor engineers, support production systems, and drive collaboration and alignment. The role uses Java, Kotlin, DynamoDB, Pulsar, GraphQL, AWS, and other modern technologies while incorporating AI engineering tools.
Top Skills:
Agile/ScrumAi-Powered Engineering ToolsAutomated TestingAWSBig Data ToolsContinuous DeliveryDistributed SystemsDynamoDBEvent-Driven ArchitectureGraphQLJavaKotlinMicroservicesPostgresPulsarScala
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
