Jobs at DATAMARK, Inc.

Manages the PMO and supervises Project Managers, providing mentorship, accountability, performance feedback, and professional development. Oversees project status, quality, risks, scope, schedules, costs, and methodology compliance. Leads assigned projects, coordinates teams and contractors, defines deliverables and acceptance criteria, manages client expectations, and supports project closeout. Continuously improves PMO processes, standards, reporting, and quality assurance practices.

Monitors and evaluates interpreter and contact center performance, prepares quality reports, conducts audits, maintains QA records, identifies issues, and supports improvement plans. The role collaborates with training, compliance, supervisors, and management to resolve quality concerns, participates in calibration and evaluation programs, and maintains interpretation quality, ethical, and professional standards.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

Lead and manage daily back office (logistics) operations for a BPO environment: supervise staff, drive process improvements, manage client relationships, monitor KPIs, ensure compliance, and collaborate cross-functionally to improve efficiency and service delivery.