The Process Associate is responsible for efficiently capturing data from written and image source documents, ensuring accuracy and adherence to client specifications. The role requires a minimum typing speed of 35-45 WPM and the ability to follow instructions. The associate works with production operators and supervisors and must be flexible and energetic in their approach.

The Lead Operator supervises production personnel, ensuring quality standards are met while scheduling and allocating work. They provide training, prepare production reports, and maintain communication between production staff and supervisors. This role involves addressing departmental issues and supporting the supervisor in operational tasks.

The Back Office Assistant Manager oversees daily operations of back office supervisors, ensuring project completion and efficiency. They assist in performance evaluations, manage conflicts, and represent the company in client interactions. The role involves data analysis, quality management, and developing staff while meeting financial targets.