Teams at DATAMARK, Inc.

Monitors and evaluates interpreter and contact center performance, prepares quality reports, conducts audits, maintains QA records, identifies issues, and supports improvement plans. The role collaborates with training, compliance, supervisors, and management to resolve quality concerns, participates in calibration and evaluation programs, and maintains interpretation quality, ethical, and professional standards.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

Manages BPO production projects, budgets, client SLAs, workflow processes, operational metrics, billing, pricing, and executive presentations. Leads managers and production personnel, develops incentive and succession plans, supports RFPs and business development, maintains customer relationships, and ensures contact center operations comply with contractual and BPMS requirements.