Handles technical issues according to severity standards, delivers customer solutions on schedule, coordinates with customer service, conducts customer meetings, maintains case lifecycles, updates CRM records, and supports knowledge-base development. Requires strong SAP Business One and Crystal Reports knowledge.
• Ensures the technical issues are handled as per the severity and defined standards
• Closely work with customers to foresee the problems are resolved in timely manner with satisfaction.
• Responsible to deliver solution as per the defined timeline.
• Work closely with customer service team on regular basis to take all required measures to satisfy the customer’s needs.
• Will be responsible for the weekly meetings with customers as required.
• Strong Knowledge on SAP B1 & Crystal Report.
• Would be responsible for the enhancement of team’s knowledge and assist in building knowledgebase for the customers.
• Need to ensure case life cycle is maintained and followed.
• Need to ensure CRM is being updated with required details by support team.
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
