About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
About The Role:
Work Type: Apprenticeship
Department: Revenue Growth
Sub Department: Customer Retention
Duration: 6 Months
Shift timings: 08:00 AM - 05:00 PM CST (Mon-Fri)
Monthly Stipend: 32,000
Location: Remote (India)
Programme Start: Nov 2026
Who You Are:
You're excited about helping people and want to learn how a sales team works in a fun, fast-paced environment. You'll support our Business Development Representatives (BDRs) by answering replies from customers and prospects, booking and confirming meetings, sending reminders, following up with people who missed their call, and making sure warm leads get to the right BDR quickly.
You're comfortable working alongside a team that's busy and goal driven, and you're ready to learn new skills like managing your time, staying organized, and communicating clearly by phone, text, and email.
To do well in this role, you'll want to be confident, friendly, and positive, even when things get busy. You'll often be the first person a customer talks to after a BDR reaches out, so making a good impression matters. This apprenticeship is also a great way to learn how sales works and build toward a future BDR role at HighLevel. At HighLevel, everyone stays on camera during calls with customers, teammates, and managers.
Programme Details:
What You'll Be Doing:
Learning HighLevel's products and the customers we serve, including agencies, small businesses, and SaaSpreneurs
Answering replies to BDR outreach across calls, texts, chats, and emails
Booking meetings and demos on BDR calendars and sending calendar invites
Calling, texting, and emailing customers to confirm and remind them about upcoming meetings
Following up with customers who missed a meeting and helping them reschedule
Asking a few simple questions to understand what a customer needs before passing them to a BDR
Passing warm and interested leads to the right BDR quickly so no opportunity is missed
Welcoming customers into video meetings and making sure they're connected with their BDR
Logging your conversations and next steps in our CRM so the team always knows where things stand
Helping customers with basic questions or connecting them to the right team, like Support or Trial Experience
Helping the team stay organized by setting reminders and keeping follow-ups on track
Learning more about sales and our products by joining team meetings, call reviews, and trainings
Being flexible, other tasks might come up as the business changes
What You'll Bring:
Bachelor’s degree in any discipline, or equivalent qualification.
Good communication skills in English; comfortable speaking with US-based business owners
No prior experience required, we'll train you! Any past experience answering calls, scheduling, customer service, or sales is a nice bonus, not a requirement
Friendly phone, text, email, and chat communication style
Comfortable picking up the phone and talking to people you haven't met before
Ability to stay organized and keep track of lots of follow-ups
Comfortable juggling a few tasks at once in a fast-paced day
Patience and good listening skills
A positive, team-first attitude
An interest in sales and learning how a sales team works
Able to work from home, on camera, in a quiet space
Reliable high-speed internet at home
Open to working US business hours, including some early mornings, late nights, or weekends
Comfortable using a Mac with multiple monitors, and open to learning tools like the HighLevel CRM, Google Suite, Zoom, Slack, and Excel
