About the Role
The revenue funnel at Rocketlane consists of 3 main functional teams -
Marketing - Demand Generation team (all channels inbound), Events (trade shows, round tables & webinar) and Content
Sales - Account Executives (AEs), Solution Engineers (SEs), Business Development Representatives (BDR) & Sales Development Representatives (SDR)
Post sales - Professional Services (Onboarding & implementation), Product Support & Customer Success.
The RevOps teams sits between all functional teams and the leadership
Responsibilities
Performance Monitoring and Data Analysis:
Partner with Operations on goal setting, tracking and reporting
Regularly monitor performances of teams, projects and team members.
Coordinate with different functions on data, crunch numbers for internal stakeholders
Data Management & Dashboarding:
Create, design and publish different dashboards for different teams, stakeholders and executive
Maintain and update the dashboard on weekly, and a monthly basis
Business Analysis and Insights Generation:
Perform Ad Hoc analysis on data to derive actionable insights
Utilise past trends to forecast support tickets, upsell opportunities, churn and other metrics as required.
Craft compelling narratives that tie insights to business objectives.
Process Improvement & SOP Development:
Ideate and strategize with the RevOps & Post-Sales team to identify opportunities for improving existing processes.
Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organisation.
Communicate with internal stakeholders and get the relevant teams to adopt the updated processes.
Qualifications
Functional -
2+ year or more in reporting, dashboarding, business analysis or Operations role.
Strong analytical and quantitative skills.
Ability to synthesise data and extract key insights
Experience in the SaaS or related fields is a plus
Excellent communication skills for effective collaboration with cross-functional teams
Experience in performance monitoring and analysis Technical -
Advanced knowledge of Excel. SQL is a plus
Working experience on Salesforce or Hubspot. Having a Salesforce Admin certification is an advantage.
Experience in building dashboards on Tableau (higher preference) or Power BI is a plus
Working knowledge of python is a plus
Personal Characteristics
Detail-oriented and organised, with exceptional prioritisation skills
Strong work ethic, passion, and creativity
The ability to work and thrive in a fast-paced, rapidly changing work environment
A “roll up your sleeves and get things done” attitude, coupled with the ability to consistently give/receive feedback
Perks & Benefits
Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders and leaders who have more than three decades of collective experience in B2B SaaS sales.
Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT (Meet The Team) videos on our LinkedIn.
Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
Growth: You are the first hire in CS Ops function and would be pivotal in the growth of the function.
Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
How to apply -
Send your tailored cover letter or along with your CV to [email protected]. Paced up process if you send an intro video with your experience and why you want to join Rocketlane.
