Jobs at Rocketlane

The Senior Customer Success Manager will engage with customers to enhance product utilization, drive retention, manage key metrics, and strategize on customer initiatives.

As a Forward Deployed Engineer, you'll drive technical success for customers adopting Rocketlane's Nitro AI agents, handling deployment, integration, and continuous optimization while serving as a trusted advisor throughout their journey.

In this role, you'll generate and qualify leads, schedule demos, manage inbound inquiries, and support the sales team to achieve targets.

The GTM Associate will manage projects analyzing sales data, improving funnel conversion, and automating workflows to enhance sales and marketing efforts.

As a Senior Product Manager, you will prototype ideas using AI tools, manage end-to-end feature development, and drive product marketing initiatives while collaborating across teams.

The BDR will identify decision-makers within mid-market companies, engage them using various outreach methods, and schedule meetings for Account Executives. They will customize messaging, collaborate with AEs, meet targets, and maintain CRM updates.

Rocketlane seeks a Content Specialist who will create impactful content across formats, understand customer needs, and collaborate with teams to enhance communication about service delivery and project execution.

The Technical Account Manager guides customers in using Rocketlane's platform, resolves technical challenges, and fosters relationships for business success.

The Community Success Manager will manage Rocketlane's communities, engaging members, hosting events, and translating community insights into marketing content.

Own and optimize marketing operations and lifecycle programs, manage GTM tech stack, build lead scoring and nurture workflows, run funnel analyses, improve data quality, and partner with sales and RevOps to drive consistent funnel progression and automation.

Own a portfolio of customers to drive expansion, renewals, and AI adoption. Build executive relationships, develop strategic account plans, forecast growth, monitor usage metrics, and coordinate cross-functional teams to mitigate risk and maximize customer ROI.

Lead design, development, and optimization of backend services and observability platform features. Mentor engineers, drive technical decisions, collaborate with product and cross-functional teams, troubleshoot production issues, and improve deployment, containerization, and performance.

Design and deliver bespoke customer outcomes through optimization reviews, complex automations, integrations, and custom Rocketlane apps. Lead solution architecture, build advanced Workato/Zapier automations, define target-state designs, produce proof of value, and enable expansion with cross-functional collaboration across Customer Success, Product, and Engineering.

Own assigned client relationships through onboarding, implementation, training, adoption, and retention. Resolve escalations, act as strategic advisor, run reviews, track CS metrics (NRR, churn, CSAT/NPS), collaborate cross-functionally, and help develop case studies and success content.

Design, implement, and run automated test suites for frontend and backend systems. Build UI testing approaches, own CI/CD test pipelines, perform performance testing, debug across environments, and collaborate with product and engineering to ensure high-quality releases.

Lead and manage APAC Mid-Market and global SMB sales teams to drive net-new revenue. Set strategy, coach AEs, participate in deals, recruit and develop talent, manage pipeline and forecasting, build outbound motions, and collaborate with marketing and customer success to grow market presence and hit targets.

Design, build, and manage cloud infrastructure using IaC; implement observability (SLIs/SLOs, monitoring, logging); improve reliability, scalability, and performance; lead incident response/on-call rotations; build CI/CD pipelines; conduct root cause analysis and system-level debugging on Linux; collaborate across teams to embed NFRs and drive architectural decisions.

Lead and scale global demand generation across paid, organic, lifecycle, and outbound channels. Manage a team of demand gen managers, align with Sales and Product Marketing, optimize budget and attribution, build scalable campaign frameworks, and report on pipeline and CAC to hit revenue targets.

Design and implement advanced front-end features including real-time collaboration, live document editing, spreadsheet-like experiences, Kanban views, and reusable UI components. Work closely with a small engineering team to deliver pixel-perfect interfaces, optimize browser features, and demo progress weekly.

Provide US-timezone product support and onboarding: triage cases, troubleshoot issues, train customers, manage integrations (Salesforce, Jira), escalate with team, and collect metrics for reporting and CSAT.