Business System Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The analyst will play a key role in overseeing and maintaining several Meetings & Events (M&E) data solutions and will also be the liaison to stakeholders for tactical systems troubleshooting, navigational assistance and support for ad hoc requests falling outside the client analysts’ purview.

What You'll Do:

• Oversight of Meetings & Events global data platform, including data/systems ingestion processes, data cleansing, and auditing processes with a focus on ensuring data accuracy
• Ongoing maintenance of data set including quality control, reference table maintenance, and ability to collaborate multi-functionally as it relates to internal data sharing and education
• Fix and resolution of system issues in partnership with GBT technical SME’s and Liaise with third party technology providers for the purpose of keeping abreast of functionality enhancements, bug fixes, etc.
• Identification and implementation of streamlining and automation opportunities for the purpose of enhancing data quality and speed to market
• Stakeholder Support Request- Available to support requests from internal stakeholders related to systems issues, navigational support and ad hoc data and analytics support
• Customer Satisfaction-Maintain and update Customer Satisfaction Survey database as needed to ensure timely and accurate capture and display of results.
• Implement new clients, acquire necessary data, build source data integrations and manage data integrity from sources
• Manage user questions, training, presenting to teams, updates to reference materials, etc and Quality Control Platform Management
• Implement new clients and update existing rules as needed, manage questions from users, develop and deliver training materials and Manage tool integrity to minimize false positives
• Identify, build and maintain rules to keep client reporting clean, Project manage re-platforming from dev server to official tool
• Contribute to the design and build of dashboards and visualizations in support of business objectives
• Review existing data sets, dashboards and visualizations for the purpose of interpreting trends and creating position pieces on business performance and marketing requests

What We're Looking for:

• Minimum 3 years of hands-on experience working with and innovating in an enterprise data environment and Bachelor’s degree with technology focus or equivalent work experience
• Experience with visualization tools (i.e., Domo, Tableau, Power BI, SAP BI, etc.)
• Advanced to experienced knowledge of Microsoft Office 365 suite of tools; Access and Excel are required, Experience troubleshooting and writing VBA code
• Understanding of relational databases and showed skill in query writing
• Ability to work mostly unsupervised. Shown communication and collaboration skills; willingness to take initiative to contribute beyond basic responsibilities.
• Proficient in database design; specifically, Microsoft Access tables, queries, reports, macros, and forms
• Client facing and ETL experience a plus
• Knowledge of the meetings and events industry is preferred, willingness to learn required
• Should have Customer and service-oriented mindset and Ability to multi-task and prioritize to handle numerous responsibilities with little direction
• Comfortable with an environment where priorities change frequently and should be able  to work in a fast-moving company and industry

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!