Client Engineer II (MacOS)

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Delivery of software updates and patches, as well as provide tier III support to resolve customer issues. The Client Engineer will be responsible for the MacOS endpoint management tools and administration.  This person will also lead projects and initiatives, including enterprise wide software deployments and security efforts.  Additionally this person will serve as the technical escalation point for the end user services team and work on automation projects.

Experience needed:

• Perform well-organized and timely deployments of application, major upgrades, security updates and patches
• Drive client security model and best practices in an enterprise environment
• Identify internal process and automation improvements and deploy scalable technical solutions
• Work as the escalation point between different support teams for issues from an IT engineering perspective
• Design and implement new features in Battle.net account authentication and OAuth systems
• Administration and day-to-day management of the Kandji environment.
• Enrolling, provisioning, and supporting Apple devices (macOS, iOS, iPadOS).
• Creating and managing policies, configuration profiles.
• Packaging and deploying applications.
• Implementing security compliance baselines, FileVault, and certificates.
• Managing patch updates, OS upgrades, and app deployments.
• Troubleshooting enrollment, profile, and application issues.
• Experience with DEP/Apple Business Manager (ABM), VPP, and APNs.
• Collaborating with IT/security teams to ensure alignment with enterprise policies.

This is a hybrid  position, so you’ll be required to come in the office 3 times a week.

Our Tech Stack: Expert in MDM tool , Apple Business Manager (ABM), Apple School Manager (ASM), VPP, DEP, macOS, iOS, iPadOS, Active Directory, SSO, Shell Scripting,  Patch Management tools. NinjaOne

What you’ll do

• 2-3 years experience in MacOS endpoints
• 1-3 years experience in deploying, configuring, and managing macOS, iOS, and iPadOS devices in enterprise environments. 
• 1- 3 years Proficient in creating and maintaining configuration profiles, policies, and scripts to automate device management and ensure compliance. 
• 1-3 years Experienced in patch management, software packaging, and distribution, with a strong focus on security standards and operational efficiency.
• 2+ years designing, implementing and managing endpoint security tools
• Understanding of TCP/IP networks and Ethernet technology as it applies to end user connections.  Ability to troubleshoot complex network connectivity issues for both wired and wireless network connections.
• Use empirical troubleshooting techniques to troubleshoot and identify root causes
• Able to integrate and apply feedback in a professional manner
• Demonstrate ability to work effectively as part of a team
• Must be solutions oriented and a strong self-starter with initiative and flexibility
• Excellent verbal and written communication skills are required
• Familiarity with ITIL concepts for service management a plus, particularly problem and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. 

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.