Title section:
Client Services Administrator, ITS, India Chennai
Introduction section:
At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
Our values guide how we work:
- We Care for our patients, each other, and our communities
- We Connect across teams and borders to deliver excellence together
- We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation
Information about G&A department:
General & Administrative (G&A) —including Human Resources, Finance, Legal, Compliance, and Procurement—provide the strategic, operational, and governance support that powers our global business. These teams enable effective decision-making, manage risk, optimize resources, and ensure regulatory compliance.
By fostering a culture of accountability and continuous improvement, G&A teams support Fresenius Medical Care to operate with integrity, efficiency, and purpose. Join our passionate team and help shape healthcare worldwide!
Summary about role:
Based in India Chennai, help users resolve issues with Hardware or Software solutions locally in India Chennai and throughout the South and South East Asian countries. Administer Infrastructure solutions with focus on Servers, Clients, Networks, Software Solutions, Collaboration systems and device peripherals. Activities which include responding to user inquiries, assessing problems in the IT landscape and troubleshooting issues with IT solutions, in physical presence or remotely to supported locations whenever required. Provide support to ITS Projects and initiatives in South and South East Asian countries.
Responsibility:
Your Responsibilities:
• Perform Service Desk activities supporting users in South and South East Asian countries
• Execute Field Support activities in physical presence as required
• Ensure that adequate support is provided to end-users in solving IT support requests and business needs
• Ensure the installation and maintenance of the necessary IT solutions
• Maintain backup solutions, procedures and DR solutions where applicable
• Respect local and corporate IT GuideLines of your area of responsibility, proactively identifying what needs to be corrected
• Provide support to IT projects and corporate or local/regional initiatives
• Ensure cybersecurity vulnerabilities are mitigated on a regular basis
• Perform improvements, upgrades, patches, reconfigurations and purchases for Hardware and Software solutions
• Acknowledge the urgency during critical periods or other urgent requests by prioritizing and ensuring all IT and Business needs
• Respond to important information requests, critical escalations, and major systems outages
• Local Infrastructure management activities where applicable and Cloud migration support tasks
• In-depth knowledge of the Internal Rules, Procedures / Work Instructions and Guidelines of FME and applicable to the function
• Provide support after business hours and weekends if mutually agreed, established and compliant with local laws and regulations
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Servers and clients. Escalate incidents as necessary
• Ensure helpdesk activities are correctly recorded, routed/dispatched, followed-up and resolved with users
• Conducting regular inspection and maintenance activities on Hardware and Software solutions
• Ensure backups are conducted successfully on schedule and respecting corporate guidelines
• Helping with network access for users and patients in Clinics respecting correct security levels. If required, provide technical support with hardware installation or issues with network devices
• System Administration: perform upgrades and maintenance activities when required
• Configure, install and troubleshoot Operating Systems and Applications in Servers and Clients
• Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction
• Ensure compliance related guidelines are being implemented or monitored
• Meet SLA’s and related KPI’s for key services and activities
• Participate in corporate training sessions and certifications when required
Candidate’s profile:
Your Profile:
1) Required training and education:
Bachelor’s degree or equivalent work experience in IT Support Operations and Field Services
Industry recognized IT training and certifications are a plus
2) Required professional experience (in years):
• 3+ years of IT Service Desk, Field Support and System Administration work experience
• Preferable to have experience of working in the healthcare sector
3) Required personal competencies:
• Team player; dynamic and proactive
• Good communication skills, both written and verbal with good ability to understand the needs of users, both
technical and non-technical.
• Organized and structured approach to tasks and deadlines. Able to focus on priorities under pressure and self
manage high volume workloads.
• Ability to explain complex IT issues in a clear way to Business stakeholders
4) Other specialized knowledge, expertise and skills:
a) Functional knowledge
• Working in IT Operations and customer facing teams
• Understanding of IT infrastructure, corporate wireless networks
• Project management methodologies and working in an ITIL framework
b) IT skills
• Installing and troubleshooting IT solutions across a variety of IT environments and remote or physical
locations. Implement technology systems within their environment, minimizing disruption to business/clinical
processes
• Deep, intuitive understanding of technological trends and capabilities across commercial systems, digital
technologies, analytics, design, etc.,
• Understand basics of e-health, data security and related topics
• Solid System Administration and Infrastructure working experience
c) Languages
• Hindi and English
5) Special personal requirements:
• Working for an International company with international standards
• Availability for occasional travel when required
Offer package:
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
- Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
- Individual opportunities for self-determined career planning and professional development
- A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
- A large number of committed people with a wide range of skills, talents and experience
- The benefits of a successful global corporation with the collegial culture of a medium-sized company
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