Cloud Engineer (L2)

JOB DESCRIPTION

Cloud Engineer (L2)

                                                                                RFP | 18x7 AWS & Azure Managed NOC

·        Troubleshoot AWS/Azure compute, networking, storage, databases, IAM, load balancing and backup.

·        Analyze Datadog, CloudWatch and Azure Monitor metrics, logs, traces and event history.

·        Execute approved remediation and automation within change/risk controls.

·        Support incident, problem and change management, including RCA inputs.

·        Tune monitoring and recommend changes to reduce false positives and alert noise.

·        Perform capacity, performance and availability reviews and identify optimization opportunities.

·        Support patching, maintenance and operational readiness.

·        Maintain technical runbooks, SOPs, known-error records and knowledge articles.

·        Participate in major incidents and cross-domain technical bridges.

·        4–7 years cloud/infrastructure operations with L2 troubleshooting.

·        Strong AWS and Azure core-services knowledge.

·        Cloud networking: VPC/VNet, routing, security groups/NSGs and load balancers.

·        Compute, storage, backup, database and IAM operations.

·        Datadog, CloudWatch and Azure Monitor experience.

·        Troubleshooting from metrics, logs, traces and events.

·        ITIL-aligned Incident, Problem, Change and Major Incident knowledge.

·        PowerShell, Python, Bash or equivalent scripting.

·        Ability to support rotational 18x7 operations.

·        AWS Associate and/or Azure Administrator/Engineer certification.

·        Terraform/IaC.

·        Serverless services such as Lambda, API Gateway and managed databases.

·        FinOps/cost optimization and rightsizing.

·        Event-driven automation/auto-remediation.

·        Experience in customer-facing or regulated environments.

·        Operate within defined governance, security, access-control, change and escalation procedures.

·        Maintain accurate operational documentation, handover records and knowledge assets.