Develop and configure ServiceNow applications and modules, customize workflows and scripts, build REST/SOAP integrations, and automate service catalog fulfillment. Translate client and stakeholder requirements into technical solutions, support Agile delivery, maintain documentation, troubleshoot platform issues, and ensure development, security, and data-integrity best practices. The role also involves direct client collaboration, quality-control standards, performance reporting, and ServiceNow implementation and customization.
We are seeking a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have a strong background in developing and customizing the ServiceNow platform to meet business requirements.
Job Description
- Develop and configure ServiceNow applications and modules (e.g., ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, ITAM, SPM, etc.).
- Customize ServiceNow workflows, business rules, client scripts, UI policies, and UI actions.
- Create and maintain integrations between ServiceNow and other systems using REST/SOAP APIs.
- Design and implement service catalog items with associated workflows and fulfillment automation.
- Work with stakeholders to understand business requirements and translate them into technical solutions.
- Participate in Agile/Scrum development processes and project lifecycle phases.
- Maintain technical documentation and knowledge base for ServiceNow configurations and processes.
- Provide support and troubleshoot issues related to ServiceNow functionality and performance.
- Ensure compliance with best practices in ServiceNow development, security, and data integrity.
Requirements
Requirements
- Candidate should be able to perform in a
dynamically changing environment.
- Should have prior hands-on working experience in
ServiceNow platform
- ServiceNow Platform Configurations and
ServiceNow Scripting, Best practices
- Integration to various solutions (SaaS, External
Apps) using REST API / web service / JSON will be added advantage
- Ability to work with clients and partners directly
and handle crunched timelines
- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.
Certifications
- ServiceNow Certified System Administrator
(Desired)
- ITIL Certifications (desired)
- At least 1 mainline ServiceNow Implementation
Certification (Desired)
Experience
& Background
- BE/B-Tech/MCA/BSc/BCA
- Implementation/customization experience on
ServiceNow
- ITIL/ServiceNow
- Certifications will be an added advantage.
- Set up standards for quality control; measure and
report performance against those standards
- Exposure on Service Now integration protocols with
other application/systems
- Excellent attention to details, ability to
multitask, and effective time management skills
- Knowledge of web based development languages;
specifically JavaScript, Ajax
BenefitsBenefits
What we Offer
- Above industry-average remuneration
- Excellent learning & career progression
- Paid Time Off - Holidays / Vacation
- WFH / Flexible Schedule
- Health Insurance coverage (Family as well)
- Bonus & Incentives
- Free Industry-leading training, certification and support
- Employee Recognitions & Teaming Activities
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