AHEAD Jobs

Technical Consultant - ServiceNow AI

AHEAD

Technical Consultant - ServiceNow AI

Posted 24 Days Ago

Be an Early Applicant

In-Office or Remote

Hiring Remotely in India

Mid level

In-Office or Remote

Hiring Remotely in India

Mid level

Implement and customize ServiceNow ITSM and Service Portal solutions, perform integrations (REST, SOAP, MID Server), maintain Discovery and CMDB, develop and optimize server/client scripts (Business Rules, Script Includes, UI Policies), run workshops/demos, translate client requirements into user stories, mentor junior developers, and participate in Agile delivery cycles.

The summary above was generated by AI

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are seeking a highly skilled and experienced Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ServiceNow’s evolving AI capabilities.

Roles and Responsibilities

Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team.

Customize and configure core ServiceNow applications, including ITSM and Service Portal and Integrations.

Conduct workshops and demos for stakeholders and end users.

Collaborate with internal teams and clients to ensure high-quality delivery.

Lead in crafting, enhancing, and delivering scalable ServiceNow Core and AI solutions.

Actively participate in client meetings and discussions to capture client needs and translate them into clear development activities.

Perform integration work and build custom Service Portals; support and create REST, SOAP, and MID Server integrations.

Develop, review, and optimize scripts, including Business Rules, Script Includes, UI Policies, Client Scripts, etc.

Collaborate with cross-functional teams, providing guidance and mentoring to junior developers when needed.

Stay current with ServiceNow platform capabilities, including emerging AI capabilities, and identify opportunities to leverage these technologies to improve customer outcomes and business value.

Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

4+ years of experience working with ServiceNow, including hands-on development and implementation.

Strong expertise in ITSM, Service Portal, and Integrations.

Required: Experience implementing ServiceNow AI capabilities in at least one ServiceNow product area, such as ITSM, VA, CSM, ITOM, HAM, SAM, or CMDB.

Experience with additional ServiceNow modules such as SPM, HRSD, or GRC is a plus.

Understanding AI/ML concepts, including Large Language Models (LLMs), prompt engineering, and Generative AI — particularly in enterprise workflow contexts.

Hands-on experience with ServiceNow AI capabilities, including Skills, AI Agents, agentic workflows, Orchestrator, Skill Kit, and core platform capabilities such as Now Assist in AI Search and Virtual Agent.

Demonstrated understanding of how AI capabilities can generate business value on the ServiceNow platform, including the practical considerations, limitations, and implementation requirements associated with AI.

Good to have: Experience building custom Skills and AI Agents, as well as experience with AI Control Tower (AICT) and Model Context Protocol (MCP) server implementations.

Customize ServiceNow applications using scripting, workflows, business rules, and UI policies to meet client requirements.

Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.

ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification(s) preferred.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

Similar Jobs

AHEAD

Consultant

24 Days Ago

In-Office or Remote

India

Senior level

Cloud • Information Technology

Lead design, customize, and implement ServiceNow ITSM, Service Portal, and ITOM solutions. Perform integrations (REST, SOAP, MID Server), Discovery and CMDB maintenance, and develop/optimize scripts. Run workshops, mentor junior developers, and participate in Agile delivery to translate client requirements into scalable ServiceNow solutions.

Top Skills: AgileBusiness RulesClient ScriptsCmdbDiscoveryGrcHrsdItomItsmMid ServerRestScript IncludesService PortalServicenowSoapUi Policies

Atlassian

Data Engineering Manager

An Hour Ago

In-Office or Remote

Senior level

Cloud • Information Technology • Productivity • Security • Software • App development • Automation

The Senior Data Engineering Manager will lead a team of data engineers, provide technical guidance, improve processes, and foster collaboration across departments while ensuring high-quality data services.

Top Skills: AWSDatabricksDbtGraph DatabasesPythonS3SparkSpark StreamingSQL

Atlassian

Design Manager

An Hour Ago

In-Office or Remote

Senior level

Cloud • Information Technology • Productivity • Security • Software • App development • Automation

Lead a distributed design team to define and execute design vision for IT Services in Jira Service Management. Partner with product, engineering, research, and content to ship AI-enabled experiences, recruit and mentor designers, introduce AI-driven design practices, and drive multiple initiatives from idea to launch while communicating impact to leadership.

Top Skills: AIJira Service ManagementRovo

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.