Manages and grows corporate salary accounts by acquiring corporate clients, deepening existing relationships, identifying cross-sell opportunities, and improving account performance. Leads customer engagement, market and competitor analysis, compliance with KYC and AML policies, service improvement initiatives, and sales planning. Oversees relationship officers, supports team development and retention, and drives growth targets across Punjab, Jammu, and Himachal Pradesh through extensive travel.
Job Purpose:
The role entails deepening corporate salary accounts with a focus on account quality. The role bearer has a responsibility to identify prospective customers and converting them into real business opportunities. The role is responsible for acquiring corporate clients to enable the acquisition of corporate salary accounts by sales managers and sales officers.
Roles & Responsibilities:
- Deepen existing portfolio to ensure customer stickiness
- Ensure accurate and timely maintenance of desired amounts in acquired accounts and update salary
- Periodically plan reviews of the underperforming customers and draw an action plan for improvement
- Assess and evaluate the client needs and generate new sources of revenue by leveraging cross-sell opportunities
- Ensure effective Customer Relationship Management for efficient servicing and best-in-class service
- Drive corporate engagement activities to acquire and engage corporate clients
- Gather the latest Market intelligence and track and benchmark against best practices in competitor banks
- Ensure full awareness of all the policies and procedures issued in relation to products / KYC / AML
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
- Recommend process changes to improve service efficiency and quality across the branch network
- Manage a team of Relationship officers, taking responsibility for their development and attrition
- Demonstrated Ability in sales planning and conceptualizing promotions and marketing initiatives
Managerial & Leadership Responsibilities:
- Attract and retain best-in-class talent for key roles in their reporting structure.
- Monitor key parameters on employee productivity, hiring quality, and attrition rates and make necessary improvements
- Enable teams to drive growth targets by providing necessary support
Mobility Requirement
- Travel-intensive role with coverage across Punjab, Jammu & HP.
Requirements
Educational Qualifications:
- Graduate - Any
- Postgraduate - Finance (MBA preferred)
Experience:
- 5 – 10 years of relevant branch banking experience
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