Kotak Mahindra Bank
Jobs
Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Chennai
Kotak Mahindra Bank
Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Chennai
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Manage collections and asset recovery for retail loan portfolios. Responsibilities include monitoring collection efficiency, resolving delinquent accounts, coordinating repossessions and asset sales, working with agencies and field teams, conducting necessary field visits, training collections staff, and coordinating legal actions while ensuring compliance with bank policies and regulations.
We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.
ResponsibilitiesCollections Management:
Monitor and maintain collection efficiency across assigned portfolios.
Ensure timely follow-ups and resolution of delinquent accounts.
Analyze collection trends and implement corrective actions.
Repossession & Recovery:
Manage repossession activities in coordination with repossession agents.
Oversee the sale of repossessed assets to maximize recovery.
Ensure compliance with legal and regulatory requirements during repossession.
Agency & Field Coordination:
Liaise with external collection agencies and field executives.
Provide training and guidance to the collections team.
Conduct field visits when necessary to support recovery efforts.
Legal & Compliance:
Coordinate with legal teams for initiating and following up on legal actions.
Ensure all documentation and processes are in line with bank policies and regulatory norms.
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