Answer inbound calls and emails from shareholders, helping them buy or sell shares and resolving basic queries within service standards. Escalate issues when appropriate, support team workloads, identify process improvements, follow regulatory and company procedures, maintain quality and security standards, and complete work within service-level agreements.
Management Level
HCustomer Experience ExecutiveAnswer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.
- Contribute to the completion of the team’s workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Undertake duties at a similar level as required.
- Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
- Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators.
- Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
- Ensure that all work is undertaken within the quality system.
- Ensure that work and ethics comply with all security arrangements both physical and information.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- You will be following the respective UK business holiday calendar.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Equiniti Chennai, Tamil Nadu, IND Office
Block 10, 8th Floor, DLF IT Park, Chennai, India
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Answer inbound calls and emails from shareholders, assisting with share purchases, sales, and basic account queries. Escalate complex issues to senior colleagues, complete team workloads, meet service-level agreements, and follow regulatory, quality, security, and company procedures. Contribute to process improvements and maintain compliance with physical and information-security requirements.
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Assists shareholders with buying and selling shares through inbound calls and emails. Resolves basic customer queries, escalates issues when needed, meets service-level and quality standards, follows UK regulatory and company procedures, protects confidential information, and contributes to team workloads and process improvements.
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