Customer Solutions Representative

Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success. 

We are looking for people who care about our customers as much as we do. We have multiple Inbound Customer Resolutions Agent roles available with a start date of Monday 13th October in our Adelaide, King William Street Office. 

As an Inbound Resolutions Agent, you will talk with customers over the phone, assessing our customers' needs to deliver high quality interactions and solutions tailored to each individual situation. 

This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments. 

You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI's. 

Our focus is making sure our customers are set up for success. This is the mindset you will bring to every interaction. 

Further to this, you can expect: 

• A competitive salary of $69,012 + 12% Super + a range of discounts & benefits 

• Opportunity to earn $500-1500 quarterly bonuses. 

• A Permanent full-time role working 37.5 hours per week 

• Hybrid work arrangements including work-from-home options after your 6-month probation on shifts after 11 AM 

• Paid, onsite training 

• Working hours will be on a rotational basis between 7.30 am – 7:30pm Monday to Friday and Saturday 7.30 am – 3:30pm  

• Regular theme days, lunches, morning teas, awards nights and more! 

• Inclusive & diverse culture with a large focus on physical & mental health 

• Diversity networks including LGBTQI+, indigenous, women in leadership, disability support & more 

• Multiple progression routes within the business 

You are: 

• Resilient, empathetic and take care in every interaction with your customers and colleagues. 

• Passionate about customer service and motivated to achieve the best outcome for our customers. 

• A problem solver that gets a thrill out of identifying the root cause and resolving it. 

• Eager to learn and apply it effectively when dealing with our customers. 

• A great active listener with excellent communication skills - Both written and verbal. 

• A team player that is a key contributor to your team's overall success. 

• Committed to always delivering your best. 

• Confident in learning new technologies and systems and navigate computer systems efficiently and accurately. 

What is in it for you: 

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends. 

• A positive work environment where we support each other 

• A supportive team leader that wants you to be successful and grow 

• Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress. 

• Career Growth, through learning and development programs, leadership programs and through on the job learning. 

• Onsite and offsite engagement activities including fully catered Friends and Family days and theme days. 

Note: You must have unlimited, full working rights in Australia to Apply 

  *Benefits may change over time and vary based on role type and location.