Customer Success Associate, India

Who We Are:
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights. Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system-PureScore-continues to set the industry standard for data quality and reliability. Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek's Global Most Loved Workplaces (2023-2025), included in Inc.'s Best Workplaces (2024-2025), certified as a Great Place to Work (2022-2025), and featured on Built In's Best Places to Work list (2023-2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.
The Opportunity:
PureSpectrum is seeking a passionate and experienced
Customer Success Associate
to join our dynamic Customer Success team. In this role, you will support clients on our platform by managing tickets, onboarding and training new users, troubleshooting issues, and coordinating projects. You will also proactively manage delivery for major customers and large-scale projects. This position offers hands-on exposure to the Customer Success-Services workflow, the project management lifecycle, and close collaboration with cross-functional teams. If you're an organized, detail-oriented problem solver who thrives in a fast-paced, data-driven environment - and wants to have a whole lot of fun while doing it - we'd love for you to explore what PureSpectrum has to offer!
Location: This position is based out of our
Hyderabad, India
office, requiring
in-office presence of 3 days a week
.
Your Responsibilities:

• Provide direct support to users via various support channels, helping them smoothly adopt and effectively utilize the PureSpectrum Marketplace.
• Learn to identify and troubleshoot common technical issues, escalating complex problems to senior team members as needed.
• Support initiatives to proactively engage with customers, ensuring their needs are met.
• Help identify, analyze, and report product errors, failures, or malfunctions to management.
• Work with sales and product teams to understand customer needs and product updates.
• Assist in managing projects to learn and effectively support the PureSpectrum platform.
• Shadow senior team members to understand and eventually contribute to the onboarding and training of new customers.

Requirements:

• Over 5 years of experience, including 3+ years in the market research industry and nearly 2 years of hands-on experience with MR SaaS solutions in customer-facing or support roles.
• Experience with solving problems and providing clear feedback
• Excellent communication skills, with the ability to clearly convey information.
• A strong desire to learn and grow within a fast-paced environment.
• A willingness to work collaboratively and take direction from experienced team members.
• Familiarity with data analysis concepts is a plus, but not required.

PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels -what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

• Team events and celebrations.
• Employees enjoy casual dress and fun within a professional team environment.
• We believe in supporting our team both personally and professionally-empowering you to thrive inside and outside of work.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.