The Customer Success Associate will engage with customers, ensure smooth onboarding, resolve queries, and maintain customer satisfaction and retention.
Role Overview
Experience
Qualification
Work Schedule
Work Mode
Preferred Skills
Key Responsibilities
We are looking for a Customer Success Associate to support and engage with customers, ensure smooth onboarding, resolve queries, and contribute to overall customer satisfaction and retention.
Experience
- 0–5 years of experience
- Freshers with strong communication and analytical skills can also apply
Qualification
- Engineering graduates will be preferred
Work Schedule
- Shift timings may fall anytime between 6:00 AM and 11:00 PM
- Candidates should be flexible to work in rotational shifts if required
Work Mode
- First 3 months: Work From Office (WFO)
- Post training/probation, office presence may depend on assigned shift requirements
Preferred Skills
- Strong communication and problem-solving skills
- Customer handling/support experience is a plus
- Hands-on experience with Microsoft Power BI (PBI) will be an added advantage
Key Responsibilities
- Interact with customers and address their concerns effectively
- Ensure a positive customer experience throughout the lifecycle
- Coordinate with internal teams for issue resolution
- Track customer feedback and provide timely updates
- Maintain documentation and support records accurately
Similar Jobs
Information Technology • News + Entertainment
Provide technical support to clients, troubleshoot issues, engage with clients proactively, collaborate internally, and stay updated on industry trends.
Top Skills:
AWSContainer TechnologiesDebianFedoraLinux
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Design, build, and maintain Java-based cloud-native backend services and microservices for a fraud platform. Contribute to system design, CI/CD, integrations, performance, and production reliability. Mentor junior engineers and collaborate across product, architecture, DevOps, and cross-functional teams in a hybrid environment.
Top Skills:
AWSAzureCi/CdDevOpsGCPGitGradleJavaKafkaMavenMicroservicesNoSQLRabbitMQRdbmsRest ApisSpring Boot
Digital Media • Information Technology • News + Entertainment
Write and maintain clean, efficient code; design and develop new applications; implement unit and integration testing frameworks; document development and deployment processes; analyze integration needs and system architecture; collaborate with QA; troubleshoot performance and functional issues; exercise independent judgment and work variable schedules including nights and weekends.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
