The Customer Success Associate will engage with customers, ensure smooth onboarding, resolve queries, and maintain customer satisfaction and retention.
Role Overview
Experience
Qualification
Work Schedule
Work Mode
Preferred Skills
Key Responsibilities
We are looking for a Customer Success Associate to support and engage with customers, ensure smooth onboarding, resolve queries, and contribute to overall customer satisfaction and retention.
Experience
- 0–5 years of experience
- Experience in Power BI will be an added advantage
- Freshers with strong communication and analytical skills can also apply
Qualification
- Engineering graduates will be preferred
Work Schedule
- Shift timings may fall anytime between 6:00 AM and 11:00 PM
- Candidates should be flexible to work in rotational shifts if required
Work Mode
- First 3 months: Work From Office (WFO)
- Post training/probation, office presence may depend on assigned shift requirements
Preferred Skills
- Strong communication and problem-solving skills
- Customer handling/support experience is a plus
- Hands-on experience with Microsoft Power BI (PBI) will be an added advantage
Key Responsibilities
- Interact with customers and address their concerns effectively
- Ensure a positive customer experience throughout the lifecycle
- Coordinate with internal teams for issue resolution
- Track customer feedback and provide timely updates
- Maintain documentation and support records accurately
Lumel Technologies Inc. Chennai, Tamil Nadu, IND Office
7th Floor, Block A – West Wing, Global Infocity Park 40, MGR Main Road, Perungudi, Chennai – 600 096 Tamil Nadu, India, Chennai, India, 600 096
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Design, develop, and execute ETL test strategies and automated validation for data ingestion, transformation, and loading. Validate data quality, perform reconciliation and lineage checks, develop SQL/Python validation scripts, monitor ETL workflows, collaborate with engineering and product teams, participate in code reviews and defect triage, and support data migrations and platform upgrades.
Top Skills:
AirflowAPIsAutomation Test FrameworkCi/CdData LakesData WarehousesDatabricksDbtETLJavaPythonSnowflakeSQL
Digital Media • Information Technology • News + Entertainment
Design, develop, test and integrate software and web applications. Produce technical documentation, train operations staff, mentor junior engineers, collaborate with QA, present architectural choices, and support software releases while applying project management and independent judgment.
Digital Media • Information Technology • News + Entertainment
Design, build, and optimize scalable data pipelines and platforms (Snowflake, Databricks, Spark). Ensure data quality, lineage, and observability. Mentor junior engineers, lead cross-team initiatives, implement CI/CD, and improve internal data engineering tools and architectures.
Top Skills:
AirflowSparkAWSAws S3AzureCi/CdDatabricksDbtGCPIcebergPythonSnowflakeSQL
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
