Manage end-to-end customer onboarding, transition customers from sales to implementation, understand requirements, provide product guidance, conduct demonstrations and training, coordinate internal teams, resolve queries and escalations, track milestones, maintain documentation, and drive successful product adoption while building long-term customer relationships.
Position: Customer Success Specialist
Location: Chennai
Experience: 1–3 Years
Employment Type: Full-Time
SANeForce is looking for a Customer Success Specialist to join our Customer Onboarding Team. The ideal candidate will be responsible for ensuring a smooth onboarding experience for new customers, understanding their requirements, coordinating with internal teams and helping customers successfully adopt our products.
- Manage the end-to-end customer onboarding process and ensure a smooth transition from sales to implementation.
- Understand customer requirements and provide appropriate product guidance and support.
- Conduct product demonstrations, onboarding sessions and user training as required.
- Coordinate with internal teams to resolve customer queries and ensure timely implementation.
- Maintain regular communication with customers and build strong, long-term relationships.
- Track onboarding activities, customer requirements, and implementation milestones.
- Identify customer challenges and proactively provide suitable solutions.
- Follow up with customers to ensure successful product adoption and usage.
- Maintain accurate customer records, reports, and onboarding documentation.
- Handle customer escalations professionally and ensure timely resolution.
- Work closely with Sales, Product, Technical Support, and other teams to improve the overall customer experience.
- 1–3 years of experience in Customer Success, Customer Support, Customer Onboarding, Client Servicing or a similar role.
- Fluent communication in English and Hindi is mandatory.
- Excellent verbal and written communication skills.
- Strong customer-handling and relationship-management skills.
- Good problem-solving and coordination abilities.
- Basic understanding of SaaS/IT products will be an added advantage.
- Ability to conduct customer calls, product demonstrations, and training sessions.
- Comfortable working from the Chennai office.
SANeForce Chennai, Tamil Nadu, IND Office
Chennai, India
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