R&D Instrument Services Jobs

Customer Support Executive - Calibration

R&D Instrument Services

Customer Support Executive - Calibration

Posted 15 Hours Ago

Be an Early Applicant

In-Office

Chennai, Tamil Nadu, IND

Entry level

In-Office

Chennai, Tamil Nadu, IND

Entry level

Handles customer inquiries, prepares quotations, coordinates calibration job scheduling, tracks service progress, maintains records, follows up with customers, prepares invoices, and supports dispatch operations. The role requires strong communication, organization, attention to detail, basic MS Office skills, multitasking, and effective coordination across teams. A business administration degree is preferred, while prior customer support, operations, or coordination experience is advantageous.

The summary above was generated by AI

Job Summary

We are seeking a detail-oriented and proactive Customer Support Executive to manage customer interactions, coordinate internal processes, and ensure smooth operational workflow. The ideal candidate will play a key role in maintaining customer satisfaction, handling documentation, and supporting billing and dispatch activities.

RequirementsKey Roles and Responsibilities

Ø Handle customer inquiries through phone, email, and online platforms in a professional and timely manner

Ø Understand customer requirements and prepare accurate quotations accordingly

Ø Coordinate with the calibration/technical team for job scheduling and track status updates

Ø Maintain proper documentation and update customer records regularly

Ø Conduct regular follow-ups with customers regarding quotations, job progress, and service completion

Ø Prepare invoices based on completed job activities with accuracy

Ø Support dispatch operations to ensure timely delivery of services/products

Ø Ensure clear communication between customers and internal teams

Required Skills

Ø Strong communication skills (verbal and written)

Ø Good organizational and multitasking abilities

Ø Attention to detail in documentation and invoicing

Ø Basic knowledge of MS Office (Excel, Word, Email handling)

Ø Ability to coordinate with multiple teams effectively

Ø Customer-focused mindset with problem-solving skills

Preferred Qualification

Ø Bachelor’s degree in Business Administration or related field
Ø Prior experience in customer support, operations, or coordination roles are an advantage

Benefits

Ø Skill Development: Structured training and certification programs to enhance technical expertise.

Ø Career Growth: Continuous learning and advancement opportunities in a supportive work environment.

Ø Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.

Ø PF & ESI

Ø Employee Recognition Program

Ø Attendance Bonus

Ø Performance based yearly once Increment

Similar Jobs

Comcast

Network Engineer

21 Hours Ago

Hybrid

Chennai, Tamil Nadu, IND

Expert/Leader

Digital Media • Information Technology • News + Entertainment

Designs, implements, and maintains secure enterprise and data center network infrastructure. Manages Fortinet, Palo Alto, and F5 firewalls and load balancers; supports routing, switching, high availability, disaster recovery, monitoring, incident response, compliance, documentation, and automation. Collaborates with infrastructure teams and vendors, resolves complex production issues, performs root cause analysis, and mentors junior engineers.

Top Skills: AnsibleBgpF5 Big-IpF5 DnsF5 GtmF5 LtmFortinetGitHsrpIgmpLacpMlagMulticastOspfPalo Alto FirewallsPimPort-ChannelPythonRest ApisStpVpcVrfVrrp

Comcast

Development Engineer

21 Hours Ago

Hybrid

Chennai, Tamil Nadu, IND

Senior level

Digital Media • Information Technology • News + Entertainment

Build, maintain, and improve a software automation platform, including workflows, CI/CD pipelines, and Go- or Python-based tools. Collaborate with stakeholders to identify automation opportunities, troubleshoot incidents, improve reliability, and participate in on-call support. The role also involves system design, technical documentation, mentoring junior staff, software releases, performance analysis, and cross-functional collaboration with quality assurance.

Top Skills: ArgocdAWSCi/CdDockerGoInfrastructure As CodeJenkinsKubernetesPythonTerraform

Comcast

Engineer 2 - Cyber Security Engineering

21 Hours Ago

Hybrid

Chennai, Tamil Nadu, IND

Mid level

Digital Media • Information Technology • News + Entertainment

Builds, configures, maintains, and tests cybersecurity systems and infrastructure. Conducts security assessments, vulnerability testing, audits, and technical analysis across networks, applications, operating systems, and network devices. Supports security architecture, develops policies and documentation, recommends vulnerability remediation, and troubleshoots network stacks at scale. Requires knowledge of secure routing, DNS/DNSSEC, SDN, automation, high-availability architectures, and varied network platforms. Variable schedules, including nights and weekends, may be required.

Top Skills: Antivirus SystemsCmtsCybersecurityDnsDnssecDocsisFirewallsIntrusion Detection SystemsNetwork AutomationNetwork MonitoringNetwork SecurityOperating SystemsOptical DevicesPonRoutersSdnSecure RoutingSwitchesTcpVcmtsVulnerability Assessment

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.