RequirementsKey Roles and Responsibilities
Ø Handle customer
inquiries through phone, email, and online platforms in a
professional and timely manner
Ø Understand customer
requirements and prepare accurate quotations accordingly
Ø Coordinate with the
calibration/technical team for job scheduling and track status
updates
Ø Maintain proper
documentation and update customer records regularly
Ø Conduct regular
follow-ups with customers regarding quotations, job progress, and
service completion
Ø Prepare invoices based
on completed job activities with accuracy
Ø Support dispatch
operations to ensure timely delivery of services/products
Ø Ensure clear
communication between customers and internal teams
Ø Strong
communication skills (verbal and written)
Ø Good
organizational and multitasking abilities
Ø Attention to detail in
documentation and invoicing
Ø Basic knowledge of
MS Office (Excel, Word, Email handling)
Ø Ability to coordinate
with multiple teams effectively
Ø Customer-focused
mindset with problem-solving skills
Ø Prior experience in customer support, operations, or coordination roles are an advantage
Benefits
Ø Skill Development: Structured training and certification programs to enhance technical expertise.
