1. Respond promptly to customer
inquiries via phone, email, chat, and social media.
2. Provide accurate, valid, and
complete information by using the right methods/tools.
3. Handle customer complaints,
provide appropriate solutions and alternatives within the
time limits, and follow up to ensure resolution.
4. Problem Resolution:
5. Identify and assess customers’
needs to achieve satisfaction.
6. Diagnose and troubleshoot
technical issues and provide solutions.
7. Escalate unresolved issues to
the appropriate internal teams and follow up until
resolved.
8. Documentation and Reporting:
9. Maintain detailed records of
customer interactions, process customer accounts, and
file documents.
10. Prepare and distribute customer
activity reports.
11. Provide feedback on the
efficiency of the customer service process.
12. Product/Service Knowledge:
13. Stay updated with product
knowledge and new product/service offerings.
14. Provide customers with
information about new features and services.
15. Team Collaboration:
16. Work closely with team members
to meet and exceed customer service goals.
17. Collaborate with the sales and
marketing teams to stay updated on product knowledge and
promotions.
18. Qualifications: Bachelor’s degree
preferred.
19. Proven customer support
experience, sales engineer or experience as a client
service representative.
20. Strong phone contact handling skills and
active listening.
Requirements
1. Excellent communication and presentation skills.
2. Ability to multi-task, prioritize, and manage time effectively.
3. Proficient in using customer support software, databases, and tools.
4. Familiarity with CRM systems and practices.
5. Personal Attributes:
6. Customer-oriented and able to adapt/respond to different types of characters.
7. Positive attitude and a passion for providing exceptional customer service.
8. Problem-solving skills and the ability to think on your feet.
Benefits
Skill Development: Structured training and certification programs to enhance technical expertise.
Career Growth: Continuous learning and advancement opportunities in a supportive work environment.
Client Interaction: Work with leading industrial clients across multiple sectors, expanding your professional network.
Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.
PF & ESI
Employee Recognition Program
Attendance Bonus
Performance based yearly once Increment
